Improving Communication in Your Medical Practice
What is true for marriage relationships is equally true for relationships with your staff in your practice.
Financial Results at Your Medical Practice Tied to Engaged Employees
The single most important investment with the best return-on-investment you can make for your medical practice is an investment in your staff.
Three Keys to Setting Up a Referral Network for Your Practice
A strong referral network can be a huge advantage for your practice and a source of new patient volume. Here are three key ways to create such a network.
Two Tools for Addressing Challenges at Your Medical Practice
Things will go wrong in your practice. It’s a given. What’s important is what you do when they go wrong.
Making Patient Satisfaction A Part of Your Daily Practice
By measuring patient satisfaction closer to the actual patient visit …you can get more real-time feedback on how your team is performing.
Patient Moments of Truth and Your Practice: Patient Check-out
Your medical practice's check-out area is the last impression patients are left with and as important as their first impression.
Patient Moments of Truth and Your Practice: Physician Interaction
Beyond creating a great first impression, the exam/consult time is critical to the success of your medical practice.
Patient Moments of Truth and Your Practice: Exam Room Experience
The exam room experience has three different, but interrelated, parts you should look at to ensure patient satisfaction and retention.
Patient Moments of Truth and Your Practice: Waiting Room Experience
The waiting room experience can contribute significantly to overall patient satisfaction at your medical practice.
Patient Moments of Truth and Your Practice: Office Reception
Avoid your patients’ first impressions becoming their last ones at your medical practice by looking at three key areas.
Patient Moments of Truth and Your Practice: Appointment Setting
Patients’ perceptions of your practice are influenced by key interactions they have with your office.
Avoiding Patient Satisfaction Measurement Pitfalls
Measuring alone is meaningless if you don't institute the right approach to implementation and manage patient satisfaction on an ongoing basis.
Putting the ‘Action’ in Patient Satisfaction
Collecting patient feedback for the sake of collecting it is useless. If you’re going to collect feedback, take action on it.
Planning for Improved Patient Satisfaction Performance
Making improvements to your patient satisfaction scores is certainly a blend of art and science.
Making Patient Satisfaction Scores a Priority for Your Practice
The first step in taking action on patient satisfaction data is to set your priorities. Here are three quick steps to get your team started.
The Six ‘I’s of Patient Experiences: Inventory
In a medical practice, one of your most valuable assets is your inventory. But when I say inventory … I'm talking about your time as a physician.
The Six ‘I’s of Patient Experiences: Interpersonal
Developing the soft skills of creating interpersonal connections, projecting empathy, and communicating effectively will help improve patient satisfaction.
The Six ‘I’s of Patient Experiences: Interdisciplinary
In today’s healthcare environment, it’s more important than ever to collaborate with others to ensure quality patient care.
The Six ‘I’s of Patient Experiences: Inseparability
Strong partnerships with patients can help physicians limit variations in treatment plans, which can alter the quality of delivery and outcomes.
The Six ‘I’s of Patient Experiences: Intangibles
Patients are regularly making inferences about the quality of care you deliver based on the tangible cues they discover.
The Six ‘I’s of Patient Experiences: Inconsistencies
Consistency and reliability are the groundwork for any trust-based relationship and certainly so in the medical field.
Managing the Six 'I's of the Patient Experience
These qualities form the foundation of patient experiences that either help or hurt your practice every day.
2 Clarke Drive Cranbury, NJ 08512