George Taylor

What is true for marriage relationships is equally true for relationships with your staff in your practice.

The single most important investment with the best return-on-investment you can make for your medical practice is an investment in your staff.

A strong referral network can be a huge advantage for your practice and a source of new patient volume. Here are three key ways to create such a network.

Things will go wrong in your practice. It’s a given. What’s important is what you do when they go wrong.

By measuring patient satisfaction closer to the actual patient visit …you can get more real-time feedback on how your team is performing.

Your medical practice's check-out area is the last impression patients are left with and as important as their first impression.

Beyond creating a great first impression, the exam/consult time is critical to the success of your medical practice.

The exam room experience has three different, but interrelated, parts you should look at to ensure patient satisfaction and retention.

The waiting room experience can contribute significantly to overall patient satisfaction at your medical practice.

Avoid your patients’ first impressions becoming their last ones at your medical practice by looking at three key areas.

Patients’ perceptions of your practice are influenced by key interactions they have with your office.

Measuring alone is meaningless if you don't institute the right approach to implementation and manage patient satisfaction on an ongoing basis.

Collecting patient feedback for the sake of collecting it is useless. If you’re going to collect feedback, take action on it.

Making improvements to your patient satisfaction scores is certainly a blend of art and science.

The first step in taking action on patient satisfaction data is to set your priorities. Here are three quick steps to get your team started.

In a medical practice, one of your most valuable assets is your inventory. But when I say inventory … I'm talking about your time as a physician.

Developing the soft skills of creating interpersonal connections, projecting empathy, and communicating effectively will help improve patient satisfaction.

In today’s healthcare environment, it’s more important than ever to collaborate with others to ensure quality patient care.

Strong partnerships with patients can help physicians limit variations in treatment plans, which can alter the quality of delivery and outcomes.

Patients are regularly making inferences about the quality of care you deliver based on the tangible cues they discover.

Consistency and reliability are the groundwork for any trust-based relationship and certainly so in the medical field.

These qualities form the foundation of patient experiences that either help or hurt your practice every day.