Jonathan McCallister

Your system crashed and your data is gone. Now what?

How to get more out of your office supply vendor

How to create phone system efficiencies without driving your patients nuts.

Insidious software and hidden viruses living in your computers could be threatening confidential records and practice productivity. Here’s how to protect yourself.

Social networking is all the rage, but be wary if your staff are posting updates to Facebook. Setting a few ground rules can help avoid damage to your practice.

You need a software upgrade or workaround and your vendor is balking. Now what?

Some people find auto-dialing machines annoying, but they’re more efficient than having your staff call each of your next-day’s appointments to deliver a simple reminder. And they work just as well.

If you don’t have a policy on staff e-mail usage, you need one. Here’s why.

Laptop and PDAs have become the office-away-from-the-office for many. But physicians, especially, need to be aware of the potential security risk posed by a lost gadget. Protect sensitive data with encryption software - before it goes missing.

Is your IT guy too powerful? In a small office, just one staffer often holds the keys to the kingdom. What if he quits abruptly - or worse, holds you hostage?

Are you a small office skating by on IT? Here’s why paying for a quarterly IT checkup might save you big bucks in the long run.

Whether a staff departure is amicable or not, it’s vital to formalize and document a process for removing an exiting employee’s IT access.

Autodialing machines can be a nuisance, but using them for appointment reminders is a cheap, easy way to reduce no-shows.

So you need a software update. But the vendor isn’t cooperating. Now what?

Feeling out of it when you watch your teenager text message her friends? Our article explores how physicians are using multipurpose, portable communication devices to help you work smarter, faster, and safer.

Electronic labs can make your life easier, but first you have to get past the implementation process.

Do you know what your employees and colleagues are sending out of your company’s e-mail system? You’d better. You need a policy to protect yourself - and your patients.

It’s a whole new world of telephonic choices, and it can get confusing. Don’t complete that telephone upgrade without reading our primer.

Dispensing corporate cell phones may be a given in your practice, but don’t fall into a money trap.

Before you turn over your old computer to your nephew, sister-in-law, or church group, make sure there isn’t private information still lurking inside. It’s not as simple as hitting the delete button.

Instant messaging and other ubiquitous consumer technologies can be useful in your practice. But they also pose security threats you may never have thought of.

You thought it was tough dealing with pharmaceutical reps? Technology vendors are multiplying quickly - and so are their sales reps. We’re here to help.