Recovering Lost Data
Your system crashed and your data is gone. Now what?
Free Technology Perks
How to get more out of your office supply vendor
Automated Phone Trees
How to create phone system efficiencies without driving your patients nuts.
Malware and Antivirus Protection
Insidious software and hidden viruses living in your computers could be threatening confidential records and practice productivity. Here’s how to protect yourself.
Social networking is all the rage, but be wary if your staff are posting updates to Facebook. Setting a few ground rules can help avoid damage to your practice.
When Vendors Play Hardball
You need a software upgrade or workaround and your vendor is balking. Now what?
Auto Appointment Reminders
Some people find auto-dialing machines annoying, but they’re more efficient than having your staff call each of your next-day’s appointments to deliver a simple reminder. And they work just as well.
E-mail Abuse Primer
If you don’t have a policy on staff e-mail usage, you need one. Here’s why.
Laptop and PDAs have become the office-away-from-the-office for many. But physicians, especially, need to be aware of the potential security risk posed by a lost gadget. Protect sensitive data with encryption software - before it goes missing.
Super IT Guy
Is your IT guy too powerful? In a small office, just one staffer often holds the keys to the kingdom. What if he quits abruptly - or worse, holds you hostage?
Quarterly IT Checkups
Are you a small office skating by on IT? Here’s why paying for a quarterly IT checkup might save you big bucks in the long run.
When an Employee Leaves Your Practice
Whether a staff departure is amicable or not, it’s vital to formalize and document a process for removing an exiting employee’s IT access.
The Tech Doctor: Appointment Reminders
Autodialing machines can be a nuisance, but using them for appointment reminders is a cheap, easy way to reduce no-shows.
The Tech Doctor: Vendor Hardball
So you need a software update. But the vendor isn’t cooperating. Now what?
In The Office: New Technologies in the Workplace - Blessing or Curse?
Feeling out of it when you watch your teenager text message her friends? Our article explores how physicians are using multipurpose, portable communication devices to help you work smarter, faster, and safer.
The Tech Doctor: Evaluating Paperless Labs
Electronic labs can make your life easier, but first you have to get past the implementation process.
The Tech Doctor: E-mail Abuse Primer
Do you know what your employees and colleagues are sending out of your company’s e-mail system? You’d better. You need a policy to protect yourself - and your patients.
The Tech Doctor: Buying a New Phone System?
It’s a whole new world of telephonic choices, and it can get confusing. Don’t complete that telephone upgrade without reading our primer.
The Tech Doctor: Do Physicians and Cell Phones Mix?
Dispensing corporate cell phones may be a given in your practice, but don’t fall into a money trap.
The Tech Doctor: Are Your Discarded PCs Really Clean?
Before you turn over your old computer to your nephew, sister-in-law, or church group, make sure there isn’t private information still lurking inside. It’s not as simple as hitting the delete button.
The Tech Doctor: New Technologies in the Workplace - Blessing or Curse?
Instant messaging and other ubiquitous consumer technologies can be useful in your practice. But they also pose security threats you may never have thought of.
Administration: Handling Tech Sales Reps Like a Pro
You thought it was tough dealing with pharmaceutical reps? Technology vendors are multiplying quickly - and so are their sales reps. We’re here to help.
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