The weather has been frightful
March 1st 2010Why am I writing about the weather in a Physicians Practice blog? Because these storms come in the middle of workweeks. On days when the office schedule is full. Prior to the last storm, a couple of patients called the day before to cancel. The weatherman said the snow would start in the morning but it wouldn’t be bad until the afternoon, so I said we’d stay open for the morning and close early.
Are patients expecting too much of me - or vice versa?
November 30th 2009Last week, just as I was about to give up on my 12:15 patient, she called - at 12:25 p.m. - to say she was going to be at the office in 15 minutes. My receptionist, knowing full well what I was going to say, asked her to hold, turned to me and asked me if I would see her. See her?