5 Minute Practice Fix

Anger in a practice lands on your staff. Neil Baum, MD, on four flashpoints, from the front desk to the billing office, and how to defuse them.

Patients skip doses for all kinds of reasons. Neil Baum, MD, on 10 technologies that keep them on track between visits.

Two Lego pins one hole off cost two hours. In a practice, small errors cost far more. Neil Baum, MD, on 10 details that matter.

How a phone is answered and when labs are ordered can reshape a practice. Neil Baum, MD, explains the butterfly effect.

Neil Baum, M.D., on why most clinical alerts are noise and three ways practices can cut through it to focus on what's actionable.

Neil Baum, MD, on why no patient visit is complete until the physician confirms the patient understands the treatment plan.

Neil Baum, M.D., shares three ways to keep patients loyal to your practice, from communication to cost transparency.

Neil Baum, M.D. on why convenience, not just diagnosis, is what keeps patients loyal and coming back to your practice

The leap from training to practice trips up new physicians. Neil Baum, M.D., breaks down what to handle before patient No. 1.

Neil Baum, M.D., draws on restaurant service principles to help physicians improve patient experience, handle mistakes and build lasting loyalty.

Neil Baum, M.D., makes the case for why AI will never replace the human connection at the core of patient care.

A thank-you note from Lou Holtz inspired Neil Baum, M.D., to share why handwritten notes are a powerful tool for physician practices.

Neil Baum, M.D., explains why physicians should build a social media presence to reach patients and counter health misinformation.

Neil Baum, M.D., walks through structuring staff meetings that support patient care, improve workflows and strengthen team cohesion.

Neil Baum, M.D., breaks down what ChatGPT Health does and what physicians should know about patients arriving with AI-generated health information.

Neil Baum, M.D., gives seven tips to enhance the patient experience.

Neil Baum, M.D., talks about the intersection of marketing and quality.

Neil Baum, M.D., discusses the importance of observation in the practice of medicine.

Neil Baum, M.D., gives advice for how to put a value on your practice when it comes time to sell.

Neil Baum, M.D., gives tips for before, during and after your meetings to ensure they are productive.

Neil Baum, M.D., breaks down how delegation can help avoid burnout and improve patient care.

Neil Baum, MD, gives eight suggestions for how physicians can manage when their patients ask for a second opinion.

Neil Baum, M.D., discusses six ways to deal with angry patients.

Neil Baum, MD, discusses six lessons practice leaders can glean from Napoleon Bonaparte.

Neil Baum, MD, discusses how to boost the most important relationship in a medical practice: the one between a doctor and their patient.

Neil Baum, MD, breaks down why practices should cut down on their overhead costs.

Neil Baum, MD, breaks down 15 powerful reasons to actively seek media attention and how to make it work for your practice.

Neil Baum, MD, discusses ways to reduce friction from your medical practice with lessons gained from WD-40.