Patients are leaving practices without a word. Dan D’Orazio of Sage Growth Partners explains how better access and communication rebuild trust.

Neil Baum, MD, borrows a technique from acting teacher Uta Hagen: nine questions to ask yourself before you open the exam room door.

A Utah program allows Nolla Health's AI to prescribe acne treatment within physician-approved limits. Physician review scales back as more patients enroll.

Don't 'throw everything at it' before examining reasons why patients don't arrive for treatments.

Six national physician organizations warned that claims of AI superiority undermine patient trust, putting new attention on how practices set rules for AI use by clinicians and staff.

MGMA is pushing back on any delay as insurers describe a three-step build.

Ransomware, cloud failures and power cuts can take your EHR offline without warning. These 20 steps keep patients moving and revenue flowing.

Vendor proposals itemize licenses and implementation. These 10 costs land on the administrator's desk later, and the biggest never arrives as an invoice.