10 ways to provide better customer service

Providing great customer service at your medical practice boosts revenue and patient satisfaction. Here are 10 tips.

Physicians Practice® spoke with Fernando Mendoza, MD, FAAP, FACEP, the founder and CEO of Scrivas, LLC, about the rising rates of reported burnout among physicians and how medical scribes might be able to alleviate some pressures from physicians.

How physicians can strengthen the patient financial experience.

Physicians Practice® spoke with Dr. Nada Elbuluk, practicing dermatologist and director of clinical impact at VisualDx, about how cognitive biases present themselves in care strategies and how the industry can begin to work to overcome these biases.

Customers expect their health care providers to have the same level of integration and connectedness as their favorite retailers.

Prioritizing the patient and employee experience starts with advanced listening and analytics, not more paper surveys.