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You don't have to spend a lot of money (or time) to improve patient care.
10 simple ways to provide great customer service
1. Make sure every employee is capable of making a good first impression
2. Keep your promises
3. Show appreciation and gratitude to your patients
4. Provide thorough training
5. Listen and act when your patients complain.
6. Go above and beyond what your patients expect
7. Make it easy on your patients
8. Be open and upfront about mistakes
9. Remember why you’re here (hint: your patients)
10. Treat your employees (and each other) like customers