10 ways to modernize patient financial engagement

Patient responsibility has been climbing for years, and the practices that still run patient billing the way they did in 2015 are the ones feeling it most. That was the through-line of a panel discussion at the 2026 Medical Group Management Association (MGMA) Summit Digital Conference, where revenue cycle leaders from MEDITECH, PMMC and Prosper AI walked through what is working in patient financial engagement, where practices are getting stuck and what administrators should measure first.

The panel was moderated by Jessica Minesinger, CMOM, CMPE, FACMPE, BBCC, an MGMA consultant and president and CEO of Surgical Compensation & Consulting. The panelists were Matt Chadwell, CPM, revenue cycle product manager at MEDITECH; Xavier de Gracia, MBA, co-founder of Prosper AI; and Greg Kay, senior vice president of revenue strategy at PMMC. The session was framed around three operational questions: where digital tools create the most value, how to design the handoff between automation and human contact, and what practice leaders should do first.

Here are 10 operational takeaways from the session, counting down to the one the panelists returned to most often.