9 Tips for collecting from patients

Practices had to be creative during COVID-19 to ensure safe patient access: Telephone visits. Curbside immunizations. Drive-up virus testing. Even checking patients in for their in-office visits while they wait in the car. However, each of these scenarios posed one significant challenge: Collecting copayments and coinsurance.

“With COVID-19, you had to find ways to meaningfully engage the patient,” says Denny Flint, chief commercial officer at Millennia, a tech-enabled patient engagement company specializing in the recovery of end-to-end patient financial obligation. “That’s the key to a successful collections strategy.”

Experts provide nine tips to help practices successfully collect patient balances beyond COVID-19: