Best of 2025: 10 small ways to provide great customer service to patients

Editor’s note: As we close out the calendar year, we wanted to revisit some of the best stories we’ve published this year both to remember our triumphs, but also as inspiration to take your practice to the next level in the new year.

Providing great customer service to patients will make them feel like you are all on the same team, they will be more apt to send referrals, and they will be more willing to make sure you are paid for the time and effort you have spent on their care.

Here are 10 ways to provide excellent service to your patients outside of the exam room: