How to decrease wait times and increase patient satisfaction

Patients are leaving practices without a word. Dan D’Orazio of Sage Growth Partners explains how better access and communication rebuild trust.

Neil Baum, MD, borrows a technique from acting teacher Uta Hagen: nine questions to ask yourself before you open the exam room door.

Six national physician organizations warned that claims of AI superiority undermine patient trust, putting new attention on how practices set rules for AI use by clinicians and staff.

MGMA is pushing back on any delay as insurers describe a three-step build.

Madison Hynes of MGMA explained what practice leaders should watch as electronic prior authorization and Medicaid work requirements arrive Jan. 1.

One billing vendor's breach reached 626,540 patients. Here's how to limit what outside companies can see in your EHR and how fast they must tell you.

A third of family physicians still spend three-plus hours a day in the EHR after clinic. These fixes pull that work back into the workday.

Don't 'throw everything at it' before examining reasons why patients don't arrive for treatments.