A review of 1,536 patient inquiries found those answered within five minutes booked at more than three times the rate of those waiting over a day.
|Articles|April 24, 2023
Practice tip of the week: How to hire better front-desk staff
Author(s)Keith A. Reynolds, Logan Lutton
Your weekly dose of wisdom from the Physicians Practice experts.
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With all the useful information available on Physicians Practice, it is easy to become overwhelmed.
With this in mind, the tip of the week is a chance to reflect on some of the wisdom found all across the site. In the October 2021 article on
It doesn't have to cost you more money to find the perfect front-desk staff member. There are great candidates out there to meet every budget, who will help you create stellar front-desk first impressions. Here are some things to look for:
- Search for candidates with a high attention to detail – if they don’t follow intrsutions in the application process exactly, don’t give them a second look.
- Hire for personality and train the skills – you can’t train someone into a bright, sunny demeanor.”
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