Carol Stryker

Medical office staff is particularly prone to learned helplessness. Here's why.

The three most important questions to ask before sending paper records to to centralized scanning.

Here are three types of rework practices encounter, and how practices can mitigate them.

Effective patient visit scheduling is obviously not as easy as it seems. Here's how to ensure your practice makes smart scheduling decisions.

Know what your idea of perfection is and keep your practice moving toward it. Just don't let it be the enemy of real, achievable improvements.

Bar coding is an easy, inexpensive, and reliable way to increase productivity and streamline data entry. Here’s how to use it.

Consolidation will probably continue to be a strong trend, but it is not the only available option.

Key pitfalls your medical practice should avoid when evaluating a potential merger or acquisition.

It’s becoming increasingly difficult for private medical practices to thrive. Here’s what’s driving the trend toward consolidation.

Economic and regulatory pressures are hitting physicians hard. Here’s how to react in constructive ways.

Physicians face many challenges due to healthcare reform, but reacting emotionally is unproductive. Here are five coping mechanisms to avoid.

It is extremely important to carefully examine an employment contract and get expert advice before signing it.

Growing gross revenue is not the only way to increase profits. Reducing expenses can play a big role.

Boundaries are necessary for the effective and congenial operation of a medical office.

Compounding effort and resources is not always a good thing at medical practices.

Why hiring slow and firing fast will pay off big for your practice in the long run.

Your practice may be making these common customer service mistakes that create big dents in patient satisfaction.

Medical practice staff members who meet and exceed your expectations, consistent with the goals and priorities of the practice, are well within your reach.

Decisions made during the design of medical office spaces have long-term consequences. Make sure you’re allocating enough time and attention to the process.

It’s difficult for medical practices to plan strategically when so much uncertainty surrounds the future of healthcare. Scenario planning can be a useful tool.

Repetitive mistakes made by medical practice staff members are often not their fault.

It’s a common complaint that EHRs don’t conform to the way providers actually work. Understanding why this may be the case can help develop effective solutions.

Any task that consistently takes widely divergent amounts of time to perform is out of control and a sign that something is wrong at your practice.

Ensure shifting between tasks at your medical practice does not harm accuracy or productivity

Evaluating medical office purchase alternatives based on cost is an incomplete analysis and likely to be misleading.

Here’s a look at some of the key healthcare changes occurring right now, and some suggestions for how best to respond.

The healthcare business model has irrevocably changed. Medical practices must adapt to survive and thrive.

A friend from my past, let's call her Dr. Fabulous, taught me four key lessons to improve productivity in a medical practice and in life.

Whether Hurricane Sandy impacted your medical practice directly or not, it is a clear reminder of the importance of business continuity planning.