J. Scott Litton, Jr, MD

Articles by J. Scott Litton, Jr, MD

The sweeping changes to be enacted from last year's Affordable Care Act will not fully go into effect until 2014. However, medical practices must put into place several work flow changes that cost us real money now and the investments that we have made and will make leave us asking ourselves at the end of the day: Will the change will be good for our patients and our practice?

Bartering is a concept that is generally not practiced in today's times. In years past when patients had no money to pay their physician, it was common for them to bring an object other than money for payment: a chicken, a barrel of vegetables, etc.

There are specific patient behaviors that can disrupt the harmonic workflow pattern in our practice - late arrivals, no shows, calling for medication refills to avoid a copayment, etc. I could go on and on. About a year ago, I posted practice guidelines regarding patient expectations.