James Doulgeris

Three fundamental developments - the Internet, medical reporting, and technology - have shifted patient perceptions from who makes them better to what makes them better.

Identifying and dealing with potential patient payment issues preemptively and professionally …is the most important thing a practice can do to preserve its fiscal health.

The greatest challenge will be for outpatient services and centers to continually adapt. Proactive adaptation will be rewarded. Reactive adaptation, or no adaptation, will be punished.

Tending to the patient’s health in partnership with their fiscal health is the training ground for the inevitable shift from fee-based services to hybrid forms of reimbursement.

It is not always possible to spend sufficient time with the patient and family to get the job done. Being a proactive communicator can make a big difference.

Patients are paying more out-of-pocket for services, and, as a result, their expectations for responsiveness, results, and access are increasing proportionately.

Make the beneficiaries of our innovation, regulation, and recourse pay their fair share.

It’s time for most providers to embrace technology that will provide a fuller health picture for referred patients that will improve quality of care while reducing costs.

Fed by the Internet, television, and advertising, patients may feel relief is one pill or procedure away. Here's how to manage this patient expectation at your medical practice.

Three practices are taking innovative approaches to assist with their patients’ out-of-pocket obligations.

Independent physicians are in the best position to innovate, enhance technology and techniques and to advocate for their patients.

Independent physicians are in the best position to innovate, enhance technology and techniques and to advocate for their patients.

Meeting patient expectations is a practical reality, and the sooner steps are taken, the better your outlook.

Understanding how patient expectations and behaviors have changed is the first step toward successfully navigating the next five years of change.