5 Tips to retain patients


These tips can help keep your patients coming back.

The traditional primary care model is changing. According to a study by the Advisory Board, one in five patients (for millennials, it’s one in two) uses an alternative site as their main source of primary care. Even more alarming, only 35% of respondents were confident they’d still use their primary care provider in a year. Add to that the emergence of retail clinics in pharmacies and big-box stores, like CVS and Walmart, and traditional primary care practices are feeling the pressure. To remain competitive, primary care physicians need to adapt to consumer preferences and industry trends.

Here are five things primary care physicians can do to earn their patients’ loyalty.

Lisa Grabl is president of CHG Healthcare’s CompHealth locum tenens division, the nation’s largest provider of locum tenens physicians and founder of the traveling physician industry. She joined CompHealth in 2001 as a sales consultant and served in a variety of management roles prior to being named president in 2017. Lisa is passionate about building lasting relationships and helping her team members reach their highest potential.