Banner
  • Industry News
  • Access and Reimbursement
  • Law & Malpractice
  • Coding & Documentation
  • Practice Management
  • Finance
  • Technology
  • Patient Engagement & Communications
  • Billing & Collections
  • Staffing & Salary

Best practices for switching to cloud-based documentation

Article

Insights from MGMA’s Medical Practice Excellence Pathways Conference.

At MGMA’s Medical Practice Excellence Pathways Conference, Dr. Jeff Williams, assistant medical information officer at Hattiesburg Clinic and Constance Cain, clinical analyst at Hattiesburg Clinic, gave a presentation discussing why their practice transitioned to cloud-based and shared their outcomes and best practices.

Ultimately, they said that they chose to transition to a cloud-based documentation platform because a cloud-based solution doesn’t need a local profile, requires less maintenance without specifical local hardware, allows faster response times that are more accurate upon use, and switching to the new platform did not require individual computer volume/audio checks with initial log-ins.

Hattiesburg Clinic transitioned to a cloud-based speech recognition platform in 2017, the presenters said. They began with selected members to determine workflow and to identify nay bugs.

They said that previous “big bang roll-outs” with new software solutions found staff members too easily giving up shortly after launch. This time, they identified eight beta testers from the initial test group for the pilot program.

Overall, Williams and Cain said that the cloud-based platform improved physician experience, accelerated care coordination, reduced transcription costs by $1.5 million, shortened the billing cycle, and improved the patient experience. Ninety-eight percent of their total spoken documentation was created by the new solution, benefiting clinicians by having documentation available in real time, they said.

Here are the best practices and lessons learned that Williams and Cain shared in their presentation.

Related Videos
Physicians Practice | © MJH LifeSciences
MGMA comments on automation of prior authorizations
Erin Jospe, MD gives expert advice
A group of experts discuss eLearning
Three experts discuss eating disorders
Navaneeth Nair gives expert advice
Navaneeth Nair gives expert advice
Navaneeth Nair gives expert advice
Matt Michaela gives expert advice
Matthew Michela gives expert advice
© 2024 MJH Life Sciences

All rights reserved.