Practice tip of the week: Keeping your front desk happy
Your weekly dose of wisdom from the Physicians Practice experts.
With all the useful information available on Physicians Practice, it is easy to become overwhelmed.
With this in mind, the tip of the week is a chance to reflect on some of the wisdom found all across the site. This July article on keeping your front desk staff happy gives this tip:
2. Provide ongoing training
Front-desk employees juggle a lot: phones, EHRs, billing and sometimes tough patient interactions. Regular training keeps their confidence high and mistakes low. Quarterly refreshers or lunchtime webinars on coding updates or patient communication skills can make a significant difference. Medical Economics explains here why continuous training helps your practice stay ahead financially and operationally.
Budget-friendly idea: Combine training sessions with lunch or snacks to build team spirit and learning enthusiasm.
Click here to read the rest of the article and be sure to check back next week for another Tip of the Week!
Newsletter
Optimize your practice with the Physicians Practice newsletter, offering management pearls, leadership tips, and business strategies tailored for practice administrators and physicians of any specialty.
