Practice tip of the week: Strengthening patient engagement

With all the useful information available on Physicians Practice, it is easy to become overwhelmed.

With this in mind, the tip of the week is a chance to reflect on some of the wisdom found all across the site. In this June 2025 article on strengthening patient engagement and reducing risk, Marlene Icenhower BSN, JD, CPHRM gives this tip:

1. Cultivate a patient-centered practice atmosphere. First impressions are crucial, so practices need to engage patients quickly. Start by communicating with patients before their scheduled appointments, so they know how to prepare and what to bring with them. Also, set clear expectations about their rights and responsibilities as patients in your practice.

Ensure excellent customer service at every patient touchpoint. That includes showing compassion and a professional demeanor, as well as promoting good communication (including phone etiquette) and timely responses to patients’ inquiries.

Click here to read the rest of the article and be sure to check back next week for another Tip of the Week!