Reimbursement for telehealth services

From payer contract homework to a 15-minute morning huddle, these are the moves practice administrators can make after four days of sessions and interviews at MGMA's centennial meeting.

Career ladders, pay tied to specific skills and reviews held on a single date can help practices hold on to medical assistants and front-desk staff, according to BackPocket Talent's Rachel Brace and Nicole Hart.

A family physician and practice owner shares the structure, roles and timing that make her team's 15-minute morning huddle work, and how to adapt it to a practice of any size.

MGMA's senior vice president of IT explains how administrators can choose technology, win staff buy-in and keep up with cybersecurity updates.

A Utah program allows Nolla Health's AI to prescribe acne treatment within physician-approved limits. Physician review scales back as more patients enroll.

Patients are leaving practices without a word. Dan D’Orazio of Sage Growth Partners explains how better access and communication rebuild trust.

Neil Baum, MD, borrows a technique from acting teacher Uta Hagen: nine questions to ask yourself before you open the exam room door.

Six national physician organizations warned that claims of AI superiority undermine patient trust, putting new attention on how practices set rules for AI use by clinicians and staff.