Judy Capko

The more you ignore bad behavior the worse it's going to get; here's how to talk to your employees before they become toxic.

Here are six ways you can maximize your time and improve practice performance.

A pleasant office décor is easier to achieve than you think.

When an employee calls in sick, the pressure's on. Here are some ways to avoid chaos and keep patients happy when you are short-staffed.

The cost of staffing can consume as much as 30 percent of operating expenses for a medical practice. However, don't be tempted to cut staff. Instead, invest in your staff so you get and keep highly motivated, productive people on your team.

Maintaining a Web site is an important part of marketing your practice. Be assured that patients will judge your practice, in part, by the quality of your Web site. Don't be caught lacking.

Sometimes in the quest to get the job done, physicians can fail to see the visit from the patient’s point of view.

Expert Judy Capko explains why it’s crucial to designate someone in your practice the captain of your coding team.

Electronic communication is omnipresent. Not only is it instantaneous, but in many ways it is becoming the standard of care. No longer does a practice need to create mountains of paperwork.

The benefit of having your own in-house billing department is that they are well-versed in billing procedures for your practice and speciality.

As a busy physician your focus is primarily on the medical needs of your patients.

When a new employee doesn't work out it is usually for one of two reasons: Either you hired the wrong person or you didn't provide the right training.

As December comes to a close, you realize that your practice has survived another year.

Wondering about taking on a partner? Think twice before signing on the dotted line.

You think being a great doctor is enough to ensure you won’t get sued? Alas, we wish it were so. You need to take steps to protect yourself.

The worsening economy is taking its toll even on the best practices.

With the recession lingering on, many practices are feeling the sting of unfilled appointments caused by patients who have lost their jobs and insurance coverage.

Most practices breathe a sigh of relief when a patient fails to show up for his appointment. But, those unfilled appointments add up quickly. Here's how to plug the holes in your schedule.

The Internet has opened new doors of opportunity that have forever changed the way busy physicians, administrators, and clinical staff approach getting their continuing medical education.

Your patients already look to you for good advice and excellent care; take advantage of this unique position to lead the charge and become an advocate for the environment as well as your patients.

Practices around the country are feeling the pinch of uncertain economic times and wincing as the volume of patient visits wane.

Too little attention is given to inventory management in many practices.

The economy is tough all right, and many medical practices are frantically treading water in hopes of weathering the storm.

Watch out for these common cross-training missteps.

Take heed, good doctors, having world-class training and clinical skills is not always enough to fend off potential legal action.

The best way to reward a job well done is to simply treat staff members right and value each person’s contribution to your practice.

To keep your cool and make your days go smoother, change your approach and turn on the charm.

There are many reasons to be annoyed with practice economics: Maybe it’s time to see what you can do to change things to your benefit.

Are you still picking up the telephone to communicate? There are better ways to get your message delivered.

Patients complain most commonly about time, they feel you don’t respect theirs!