Shelly K. Schwartz

Web-based marketing can hurt your practice's ability to attract and retain patients if it doesn't maintain a high standard.

Helping patients accept your nonphysician providers.

How your practice can succeed in Stage 2 of the EHR incentive program despite more complex requirements and higher reporting thresholds.

From texting to Facebook messages, communicating with patients electronically has always raised legal questions. Here are the answers to keep your practice safe.

When patients are sick they are not at their best. However, you should clearly articulate which types of poor behavior you'll never tolerate at your practice.

Telehealth is becoming more accessible to small and medium-sized practices. Here's how your practice can get started.

Whether you are partnering with one other small practice or joining a large healthcare system, here's how to do so while maintaining some independence.

Now that compliance programs are mandatory, your practice needs to develop one. Here's how to get started.

While both organizations focus on shared savings and greater efficiencies of care, they are not mutually exclusive.

Your practice is likely training and testing for ICD-10 compliance, but you also need to know how to mitigate losses from denials. Here's how to get started.

Despite the doom and gloom associated with ICD-10, the new codes could actually provide better care for patients and better reimbursement to physicians.

From billing to compliance to human resources, there is a multitude of ways you can outsource key practice functions to lighten your load.

Like it or not, ICD-10 is on the way. Here's how to plan ahead and project its impact to minimize disruption to your practice's revenue cycle.

At your wits end with one of your patients? Here's what to do before showing him the door.

A smart administrator knows that taking the pulse of her practice is vital to heading off bad attitudes and cranky docs.

Don't put developing your HR strategies at the bottom of your do-to list. Done well, it can inspire a culture of cooperation and teamwork.

Staff burnout sometimes hits your best employees when you need them the most. Here's how to get burned-out staff excited about their jobs again.

Sick employees can cause havoc in your operations, but only if you’re unprepared.

Retaining quality employees at your medical practice doesn't happen automatically. Here's some help on keeping your best staff members in the fold longer.

The most effective thing practices can do to ward off theft is to monitor each step of the revenue cycle.

If you want to boost referrals at your medical practice, remember, it's the little touches that make your practice memorable.

Here are some easy ways to inspire your staff to excel.

Make no mistake; your practice is being discussed online. So here's how to see what's being said and when you should and shouldn't act.

Here are the dos and don'ts of rewarding your hardworking employees.

Websites are no longer optional for medical practices, so here's a primer on how to make the best online first impression.

Touted as a cost-saving, quality improvement measure, bundled payments also have their critics. Here's what you need to know.

Consciously deciding to lower your stress is the first step to wellness.

Workload inequity can undermine staff motivation and teamwork. Here's how to balance the load.

Day-to-day operations at your practice can easily get derailed. Here's how to keep staff on track despite possible disruptions.