Shelly K. Schwartz

How to squeeze a raise out of your cost-conscious boss.

Employee embezzlement costs American businesses more than $652 billion a year, and physician practices are among the most vulnerable employers. Don’t be a victim: Here’s how to spot - and catch - a thief before he gets his hand in your cookie jar.

Our monthly column just for administrators. This issue: how to get ongoing job training for yourself and your staff.

With reimbursements declining, many practices are turning to ancillary services as a way to make extra cash. And while there’s no shortage of options, they’re not a financial cure-all. Here’s how to weigh the pros and cons.

Building trust between the “suits” and the physicians.

You asked for it, practice administrators, so here it is - a new monthly column just for you. This issue: Lessons from the masters.

Do you have patients who always seem to have “just one more thing” to talk about, in addition to the reason for their appointment? We help you solve that and other exam room communication problems.

We're not ones to prescribe a gadget for every problem, but there are certain thingamajigs you just shouldn't have to live without.

We’ve got the straight scoop on staff salaries.

Never heard of business performance management software? Just wait.

Some physician board meetings are bastions of inefficiency, hard feelings, and finger-pointing. Don’t let bad meetings split up a good practice.

Recruiting good physicians is getting harder, which is why it's so important to hold onto the ones you've got. The good news: It's not as hard as you think.