The Administrator’s Desk: Wanna Raise? You’ll Need to Make Your Case.
How to squeeze a raise out of your cost-conscious boss.
Security: Embezzlement Busters
Employee embezzlement costs American businesses more than $652 billion a year, and physician practices are among the most vulnerable employers. Don’t be a victim: Here’s how to spot - and catch - a thief before he gets his hand in your cookie jar.
The Administrator’s Desk: How to Get the Training You Need
Our monthly column just for administrators. This issue: how to get ongoing job training for yourself and your staff.
Strategy: Adding Ancillaries
With reimbursements declining, many practices are turning to ancillary services as a way to make extra cash. And while there’s no shortage of options, they’re not a financial cure-all. Here’s how to weigh the pros and cons.
The Administrator’s Desk: Building Trust
Building trust between the “suits” and the physicians.
NEW! The Administrator’s Desk: A Manager’s Eight Commandments
You asked for it, practice administrators, so here it is - a new monthly column just for you. This issue: Lessons from the masters.
Patient Relations: No More, ‘Oh, By the Way…’
Do you have patients who always seem to have “just one more thing” to talk about, in addition to the reason for their appointment? We help you solve that and other exam room communication problems.
Technology: Healthcare in the Fast Lane
We're not ones to prescribe a gadget for every problem, but there are certain thingamajigs you just shouldn't have to live without.
Operations: How Much Should I Pay...?
We’ve got the straight scoop on staff salaries.
Software: Learning From the Big Guys
Never heard of business performance management software? Just wait.
Leadership: Staying Civilized
Some physician board meetings are bastions of inefficiency, hard feelings, and finger-pointing. Don’t let bad meetings split up a good practice.
Managing Staff: You Got 'Em, Now Keep 'Em
Recruiting good physicians is getting harder, which is why it's so important to hold onto the ones you've got. The good news: It's not as hard as you think.