Shelly K. Schwartz

Simple strategies to help your patients manage their medications.

Clear guidelines on practice reporting structures will empower employees to work more effectively.

Looking for ways to praise your hard-working staff, without breaking the bank? Here's how to motivate your office to achieve the common goal of boosting patient satisfaction.

How to keep your practice up to date with changing healthcare policies and industry standards.

Innovation is great. Litigation isn't. Here's how to use the latest tech tools at your practice properly and within the letter of the law.

Here's how to work with your physicians to deliver the best possible outcome for your practice, yourself, and your boss.

Tips for transforming immature staff members into great employees

Change can be great - when handled correctly. Here's how to stay on-point.

Make the most of patient complaints and compliments by communicating carefully with your team

Here's how to rethink the work day to find the balance you need with the rest of your life as a physician.

Are the physicians in your office frequently bickering? A good relationship among the doctors might be the single-most important aspect to a successful group practice. Here's how practice administrators can keep the peace.

Finding the best folks to contribute to your team isn't an easy task. Here's how to figure out what, and ultimately who, you need.

We surveyed hundreds of American physicians on everything from their views on politics and public policy to their sense of professional satisfaction to how well they’re taking care of themselves physically and emotionally. You’re juggling so many demands on your time. How are you holding up?

Claims denials can hurt practice revenue, so stay on top of your billing process to collect every penny you've earned.

For all the metrics that medical offices use to benchmark performance, it is patient flow that may be the most accurate measure of productivity. Managing patient flow is a delicate balance, but it can be done with a little forethought.

Patients say they want their doctors’ offices to be tech-savvy. They want to communicate with you and your staff, use patient portals and smartphone applications. But there’s a difference between wanting a digital future and actually knowing how to get there. Here’s how to get your patients and staff on board.

Are your docs overstressed? Join the club. But there are things you can do to help prevent your physicians from becoming jaded.

Before looking for a new space to practice, evaluate the office you're in.

It used to be that you examined the patient. But from your credentials to your use of technology, patients are increasingly examining you. Here's how to deal with this new generation of engaged, informed, and demanding patients.

Medical practices are often fraught with poor policies and time sucks that undermine staff performance. Here's what to look for - and what to do about it.

Tight staffing and lower reimbursement have made patient volume - and effective patient flow - an imperative. You'll need to be innovative to squeeze more patients into your doctors' day.

You may be afraid of audits, but if you aren't auditing your own billing procedures, you're probably losing a fortune. Here's how.

The cost of patient noncompliance, for patient outcomes, your bottom line, and the healthcare system, has been well documented. But when nagging fails, what can you do? A lot, actually. Check out these strategies for increasing patient adherence and outcomes.

Medical practices have been slow to embrace the "customer comes first" mentality that defines corporate America - an operational oversight they can no longer ignore.

Times are tight for small and large practices alike. But there are ways to supplement your income without selling out. Here are 10 ways you can leverage your skills to boost your income.

Opting for an in-house pharmacy or office dispensing can enable your practice to maintain higher profit margins, but before you jump onboard examine all the costs first.

Are you nearing contract negotiation time? Make sure you understand what you’re reading before you sign. Here’s a detailed analysis of what should and shouldn’t be in your next binding agreement.

Today's practice managers must plan proactively for the new year - finding new ways to cut costs and improve efficiencies.

When patients demur over paying for care, don't be a soft touch - there are things you can do to collect

You did it. You landed your dream job. The offer is in hand. You've met the staff. And you can already picture your name displayed on the front office door. A little advice? Don't pop the champagne bottle just yet. There's still plenty of work to be done.