Sue Jacques

Wondering how to handle unexpected drop-ins at work? Worried about romance at work? Let the Civility CEO help.

Connecting with patients is elementary to the healing process. But how do you know that a touch would be welcome?

Physicians don't appreciate being taken away from their work to attend sessions that provide no value. Here are seven steps to avoid such meetings.

Wondering what's appropriate to wear at your medical practice? Always feel guilty when you go on vacation? Let the Civility CEO help.

Anonymous, electronic remarks can be hurtful to your pride and medical practice. Here are four ways to handle potentially detrimental online reviews.

When patients report bad behavior by your staff, what do you do? Let the Civility CEO help with this and with dealing with office clutter.

No matter how you choose to communicate - view every single message you deliver as a piece of formal correspondence that will live on in perpetuity.

Do you spend more time sorting out staffing issues than you do delivering patient care? If so, you might want to consider a different management style.

Wondering how to deal with sticky staff and patient situations? Ask The Civility CEO. She'll answer all your questions about conflict in your practice.

Busy physicians are frequently overwhelmed with competing obligations, both at home and work. You'll be happier if you develop a strategy for saying no.

People are often oblivious to their irritating habits. Here are strategies for dealing with three types of irksome behavior.

Attending a conference shouldn't be done on the fly. If you prepare ahead of time and have a plan, you'll get the most value for your time.

Illness can lead to trying and often tender times for patients and their loved ones. Here are five ways physicians can manage intimate patient encounters.

Public speaking for medical professionals can be daunting. But adequate preparation and a clear vision of what you want to share will help ensure success.

You're skilled with a scalpel, but do you ever wonder how to handle a knife and fork at a formal meal? Don't worry we've got you covered.

Despite being a welcome addition to a short-staffed practice, a locum tenens doc needs to follow a few ground rules to fit in.

Do you ever wonder if you come across as caring and compassionate or curmudgeonly? This quiz will help you ascertain how you are perceived by others.

You work hard to earn the respect of your patients and colleagues. Don't let errant virtual communications tarnish your image.

Work responsibilities, family time, and community activities can make it challenging to maintain a realistic schedule. Here are six steps to success.

Here is a five-step strategy you can use to develop a buzz-worthy brand that lets patients know exactly what to expect at your practice.

Here are five attention-saving skills you can employ to ensure your focus is patient-centric, while still utilizing mobile technology.

If you've ever wondered what to do or say at a networking event, you're not alone. Here's everything you need to make a memorable impression.

Being a skilled medical professional doesn't necessarily mean that you're comfortable speaking in public, yet, effective verbal communication is essential for personal and professional success.

Make sure you give your patients your full attention and resist the temptation to multitask on your smartphone. Forcing them to compete for your presence tells patients they come in last on your list.

Whether you work for a huge medical conglomerate or a small private clinic, you may not have much say regarding what you wear to do your job. You do, however, have full control over how you wear it.

Whether you're the one who's constantly running behind or the person who continually seems to be waiting for others, these five points will save everyone valuable time.

The break room is the one place people can go for a reprieve from the demands of a busy medical practice. All too often, though, it's a mess. Here are a few tips to help stem the chaos.

Whether you've decided to retire, relocate, or retreat from practice, you can reduce the pain for your patients and staff by following these five guidelines.

In the medical world, the way you introduce yourself and others can make or break your relationships - with patients, their families, and your colleagues.