Sue Jacques

Whether you are presenting a paper at a large conference or addressing a small group of colleagues, here are seven ways to make your next speech memorable.

Sharing kind words with patients and staff is critical to building strong relationships. Here are six ways to show gratitude more effectively.

From reading material to wall color, keeping your reception area contemporary, clean, and comfortable is one more way to demonstrate that your medical skills are up to date.

These “soft skills” can be the hardest to master.

Patient rapport managers strengthen relationships between physicians and patients

Patient care is the top priority for physicians. But in order to provide patients with the best treatment, physicians must take care of their personal, professional, and public priorities.

It’s important to support medical conversations and instructions with clear documentation using straightforward language on well-thought-out forms. Here are a few suggestions to help you get started.

Here are three simple adjustments that can help you ensure others understand what you're trying to convey. 

Here are six things you can do to enhance the experience patients have when they arrive to see you.

Medical practitioners follow a standardized protocol to diagnose and treat patients. What if the same system could be applied to diagnose and treat problems within practices?  

Verbal missteps happen to everyone. While ignoring the situation may seem like the best solution at the time, it's not. Here’s how to overcome five common phonetic faux pas.

Parting ways with patients and staff is a difficult and emotional process. Here’s some gentle guidance.

Patient grievances about their visits to medical practices can be sorted into three categories that require action by all employees.

While human contact is natural and banter is commonplace, be mindful of how words and actions are received by those with different perceptions.

Are you issuing embarrassing correction emails after goofing up your initial correspondence? Here's how to avoid this snafu.

Thinking of adding a new person to your staff or just replacing someone who left? Take these six steps.

Are you looking for ways to announce the growth of your practice? Is it necessary to give holiday gifts to your staff?

Preparing to open a new practice is the ideal time to create your professional brand. It is your opportunity to let patients know who you are professionally.

Should you apologize for becoming frustrated with a patient? The Civility CEO weighs in on this and more.

Patients look to their physicians to lead by example. If your harried day leaves something to desire, here are five remedies.

Like any successful business, your practice needs to be anchored by clearly defined policies. Here's how to develop consensus among your staff.

The Civility CEO lets you know how to ensure your patients' waiting room is friendly for people of all ages and all temperaments.

Every profession has a rhythm. But when you lose pace with that cadence, you can simultaneously lose the passion you once had for your job.

Cannot afford to give your employee a raise, but want to show them that you value their work? The Civility CEO is here to help.

Having trouble keeping the noise down at your medical practice to reduce distractions? The Civility CEO has some advice for you.

By working smarter and taking advantage of these six tips to increase efficiency, physicians can find time to rest in the moment.

What should you do when a patient becomes difficult during an office visit? Trust your instincts on the safety of patients and staff, and have a plan.

Wondering whether or not it's OK to be friends on social media sites like Facebook with your staff? Let the Civility CEO Help.

Patients have many legitimate reasons for recording their doctor's visit. But before you say "yes" make sure to understand state and federal statutes.

Is tardiness undermining your medical practice efficiency? Here are six methods to conquer your worst time thieves.