Patient Engagement & Communications

Online reviews shape a doctor's reputation, but unrealistic expectations from five-star ratings can lead to significant challenges. Learn to manage them wisely.

Manage challenging patients with professionalism and compassion, ensuring a positive experience for your health care team.

Kem Tolliver, CEO of Medical Revenue Cycle Specialists, discusses patient engagement and what she gleaned from the MGMA Leaders Conference 2025.

Your weekly dose of wisdom from the Physicians Practice experts.

Your weekly dose of wisdom from the Physicians Practice experts.

Eight strategies to enhance patient attraction and retention in your medical practice, ensuring growth in a competitive health care landscape.

These strategies can prevent last-minute surgery cancellations, and ensure a smoother experience for both patients and physicians.

The White House's initiative to enhance patient record sharing sparks a vital discussion on interoperability, aiming to streamline health care workflows and improve patient experiences.

Learn nine proven ways to prevent a malpractice claim before a patient arrives, from verifying insurance and protecting privacy to clear communication and early patient screening.

Physicians address the urgent need to combat social media's harmful effects on teens, advocating for proactive discussions with patients and parents.

These 14 effective strategies will enhance your practice's online presence and transform casual patients into loyal advocates.

Patient portals have evolved into essential tools for patient engagement, yet many remain outdated.

These essential marketing strategies will elevate your medical practice's visibility and attract patients in a competitive health care landscape.

Regular, high-quality content boosts your medical practice's online presence and enhances search engine rankings for patient engagement.

Delivering exceptional patient experiences requires fresh enthusiasm, regardless of repetition. Transform ordinary interactions into extraordinary ones with every encounter.

Healthcare practitioners face challenges combating health misinformation as patients increasingly rely on the internet for medical advice. Trust and communication are key.

Two-way text messaging enhances patient engagement and communication throughout the total joint replacement journey, ensuring better outcomes and support.

Neil Baum, MD, asks whether your patients are satisfied with their care and shows how a quick survey could make the difference.

Neil Baum, MD, guides you away from these nine situations that could have a negative impact on your practice's bottom line.

Health care consumers seek seamless payment experiences that match their digital expectations. Providers must offer flexible options to enhance satisfaction and collections.

From reducing denials to filling last-minute slots, here's how smart practice administrators are using artificial intelligence (AI) to streamline operations and boost revenue.

From follow-up texts to micro-learning videos, these 11 low-cost strategies help practices boost patient satisfaction, improve outcomes and protect revenue between visits.

Strong patient engagement and clear patient-provider communication empower physician practices to improve health outcomes and reduce costly malpractice claims.

Creating memorable patient experiences boosts loyalty and encourages repeat visits to your medical practice. Transform interactions into lasting connections.

Neil Baum, MD, talks about the lessons physicians should take from the teachings of Jesus of Nazareth.