Technology and Patient Engagement

Staff are pasting patient information into chatbots no one approved. Nine steps to pull that use into the open, and into compliance.

CMS's interoperability pledge just turned a year old, and the FHIR criteria are live. Here's what to ask your EHR vendor now.

Patients size up your practice before they ever call. Eight fixes for the tools they hit first.

One-third of adults now ask a chatbot before they ask you. Seven ways to handle the AI patients bring into the exam room.

Are the systems you retired still on the network? Here are eight steps to shut them down before a regulator or an attacker finds them.

The clinical note is now the most-read thing a practice publishes; here are eight ways to make documentation work as patient communication.

Patients are asking chatbots about your practice and the answers are often wrong. Here are nine fixes to take control of them.

The long holiday weekend is a stress test for your practice tech, and here are seven weak spots the Fourth of July tends to find.

The portal, the reminders, the scheduling page: Most practices have them. Getting patients to use them is the work.

Health care veterans resistant to innovation can create barriers to progress, but converting them from adversaries to allies may be the answer.

For many practices, intake still relies on patients completing forms on arrival. Moving it earlier with digital tools can reduce delays, improve accuracy and lighten front-desk workload.

Sam Meckey of WestCX explains why no-shows are a communication design problem and how two-way automated reminders can recover lost revenue.

As patient expectations shift, these 13 technologies are quietly separating growing practices from those losing ground.

A 2025 survey finds physicians cautiously embracing AI when it reduces burnout, speeds up documentation or cuts through red tape.

Easy-to-implement tactics to improve out-of-office communications with patients and save valuable time.

Enhance your patient experience by mastering social listening and responding effectively to online reviews, both positive and negative.

These 14 effective strategies will enhance your practice's online presence and transform casual patients into loyal advocates.

Regular, high-quality content boosts your medical practice's online presence and enhances search engine rankings for patient engagement.

From reducing denials to filling last-minute slots, here's how smart practice administrators are using artificial intelligence (AI) to streamline operations and boost revenue.

From follow-up texts to microlearning videos, these 11 low-cost strategies help practices boost patient satisfaction, improve outcomes and protect revenue between visits.

Celebrate Patient Experience Week by implementing seven low-cost, high-impact strategies that transform your medical practice into a more welcoming, inclusive office and boost patient satisfaction.

Discover eight practical, low-cost marketing strategies to help medical practices attract new patients, boost visibility and grow sustainably in today’s competitive health care landscape.

Relying on myths about patient engagement can lead to mistakes for your practice.

Online presence is the digital footprint that a person or business has established through various online channels.

This is the best way to see that your website is continually up-to-date and complies with the ever-evolving ADA regulations and guidelines.