Technology & AI

Before looking for a new space to practice, evaluate the office you're in.

It used to be that you examined the patient. But from your credentials to your use of technology, patients are increasingly examining you. Here's how to deal with this new generation of engaged, informed, and demanding patients.

Social media isn't just a tool for doctors to share health information. It's also a tool to establish your practice as a credible source for health-related information.

The one thing that can never be replaced by sophisticated equipment is the level of courtesy that is extended to patients, colleagues, and staff.

Medical practices are often fraught with poor policies and time sucks that undermine staff performance. Here's what to look for - and what to do about it.

Anyone who thinks that physicians' slow adoption of EHRs makes them modern-day Luddites hasn't seen a doc with an iPad. Tablet computing does seem uniquely suited to healthcare, and physicians are warming quickly to the intuitive gizmos. But will tablets revolutionize medical practice - and yours?

To stay safe and weed out the billing and collections problems stifling your practice's revenue stream, our experts recommend a "bottom-to-top" assessment of your entire billing operation.

Many physicians have discovered that blogging is a great way to build community with others in healthcare, share their opinions and successes, and vent.

You've probably heard of state and regional Health Information Exchanges, but what the heck are they, exactly, and can they be of any use to your practice?

Is staff mediocrity costing you money? Here's how to fix it.

While many industries are wringing even more efficiencies out of their IT systems investments, many in healthcare circles are still quarreling over whether healthcare IT is even a good idea.

It isn't easy for practices to become accredited as a patient centered medical home. To help you assess your readiness and make the transition, here are a few guidelines to get you started.

You may be afraid of audits, but if you aren't auditing your own billing procedures, you're probably losing a fortune. Here's how.

Are you ready to make social media platforms part of your practice? Make sure you put reasonable constraints in place.

Posting a general disclaimer on your practice's social media platforms protects both you and your patients.

Many physicians believe that they open themselves up to potential liability risks by engaging in social media. In practice, it is always prudent to be concerned with malpractice risk. That said, the key to effectively utilizing social media is twofold.

Looking for the best defense against possible litigation? According to plaintiffs' attorneys, good communication and proper documentation are your best weapons when legal action threatens. Here's the inside scoop on how to protect yourself against lawsuits, straight from the people who make a living filing them.

What yardstick should you use to measure your practice against those of your colleagues?

Medical practices have been slow to embrace the "customer comes first" mentality that defines corporate America - an operational oversight they can no longer ignore.

Noteworthy items from February 2011

Times are tight for small and large practices alike. But there are ways to supplement your income without selling out. Here are 10 ways you can leverage your skills to boost your income.

Good tech support staff is crucial to achieving successful EHR implementation and other priorities like interoperability. Here’s how to find the health IT support you need.

The "mHealth" industry has exploded, and smartphones, tablets, and apps are the buzzwords du jour. Trying to figure out how mobile devices and mHealth solutions can work for your practice can be overwhelming, but it’s crucial to stay current. We tell you how to get plugged in.

Physician profiling, by patients and payers, has become the norm these days, but it seems some doctors are putting a stop to any online comments about their service.Television station KDAF in Dallas/Fort Worth, Texas recently ran a story about a local practice that is asking patients to sign a form prohibiting patients from making comments about their visit on the Internet, essentially, as the report says, "turning over editorial content over " to the physician.

Opting for an in-house pharmacy or office dispensing can enable your practice to maintain higher profit margins, but before you jump onboard examine all the costs first.

Noteworthy in January 2011

Why spend hours on the phone with payers when you can check online in minutes?

Researchers say physician practices need to brace for the era of “e-power” - patients taking charge of their care management on a daily basis through the availability of smartphone apps, e-mail, and other “disruptive” technology.

Are you nearing contract negotiation time? Make sure you understand what you’re reading before you sign. Here’s a detailed analysis of what should and shouldn’t be in your next binding agreement.

The future of the direct-pay practice model is bright. Here's how it works, the affect on patients, and where it fits with models promoted by healthcare reform.