How to decrease wait times and increase patient satisfaction

Pennsylvania's outbreak is part of a national surge. Here's how to prepare the front desk, exam rooms, staff records and vaccine supply.

Here’s how to make your front desk part of the state’s dengue response.

A review of 1,536 patient inquiries found those answered within five minutes booked at more than three times the rate of those waiting over a day.

Neil Baum, MD, offers physicians a simple ethics check: Could you comfortably explain your decision to a patient or colleague over coffee?

Premiums are climbing far faster than physician pay. Here's how independent practices can build the case for higher payer reimbursement rates.

Insurer exits and network splits will change Medicare Advantage coverage for many patients on Jan. 1. Here's how practice leaders can prepare in every state.

A Johns Hopkins employee put 3,182 patients' data into a consumer AI tool. Here's what that mistake would cost a small practice.

Hurricane Isaias waivers add little on telehealth, but Medicare Advantage network rules and refill limits loosen for Florida practices.