Practice tip of the week: Collecting past-due patient balances


Your weekly dose of wisdom from the Physicians Practice experts.

With all the useful information available on Physicians Practice, it is easy to become overwhelmed.

With this in mind, the tip of the week is a chance to reflect on some of the wisdom found all across the site.

In an April 2021 story on improving patient payment collections, Rebecca Fox writes the following:

1). Don’t keep chasing patients - Set very clear rules on just how many calls or letters you will send.

2). Retrain front desk staff - It works much better to ask if the patient would prefer to pay with a check or credit card.

3). Ask a staff member to step up - Make sure that the person you choose has excellent phone etiquette, but also has tenacity to not take “no” for an answer.

Read the rest of to get the full scoop and be sure to come back next week for another Tip of the Week!