Neil Baum, MD

Patients can be trained to respect your time and arrive at the office on time.

There are a few metrics to consider when using marketing techniques to attract new patients to your practice.

When a moment of magic often occurs, hopefully, more frequently than moments of misery, the positive movement is not recognized and is seldom celebrated.

Perhaps an apology will mollify a patient having the knee-jerk reaction of considering litigation when things don’t turn out as planned.

Put yourself in your patient's shoes.

Just because it's always been done a certain way, doesn't mean it needs to be.

When a window is broken or a problem is identified in our practices, then fix it immediately.

Breaking the chains of habit and tradition can have a positive impact on your practice and wellbeing.

If it were all about the money, there'd be better employment options available.

Cutting friction from your practice will create a smoother patient experience.

Recognition is key to keeping practice staff motivated.

Taking the time to say thank you, can have a positive impact on your practice.

Tips on what to do when you must part ways with a difficult patient.

The pandemic has made telemedicine a necessity, rather than an option.

We have all taken the Hippocratic Oath, which admonishes us "To do no harm." I believe this dictum refers to more than just clinical harm to the patient, but also to psychological harm.

A biopsy sample down the drain could have been a disaster. Urologist Neil Baum explains how his surgeon mentor used Baum’s mistake to teach him a valuable lesson.