Patient Engagement & Communications

Neil Baum, MD, borrows a technique from acting teacher Uta Hagen: nine questions to ask yourself before you open the exam room door.

Six national physician organizations warned that claims of AI superiority undermine patient trust, putting new attention on how practices set rules for AI use by clinicians and staff.

MGMA is pushing back on any delay as insurers describe a three-step build.

Early smartphone ownership is linked to depression, obesity and poor sleep. Here is how physicians can guide families.

Patients size up your practice before they ever call. Eight fixes for the tools they hit first.

One-third of adults now ask a chatbot before they ask you. Seven ways to handle the AI patients bring into the exam room.

The clinical note is now the most-read thing a practice publishes; here are eight ways to make documentation work as patient communication.

Neil Baum, M.D., on the mindset shifts and daily habits that turn satisfied patients into loyal, raving fans of your practice.

Most no-shows come down to forgetting, conflicts and long waits. Here are 11 fixes that need workflow changes, not new hires.

New YouGov data rank what patients consider before accepting care, and several of the top factors run straight through your front office.

A urologist on when a lie can protect a patient and when a hard truth needs to be delivered with compassion.

The portal, the reminders, the scheduling page: Most practices have them. Getting patients to use them is the work.

Water boils at 212°, not 211°. Neil Baum offers 15 small, one-degree changes that can transform patient care and outcomes.