
Anger in a practice lands on your staff. Neil Baum, MD, on four flashpoints, from the front desk to the billing office, and how to defuse them.

Anger in a practice lands on your staff. Neil Baum, MD, on four flashpoints, from the front desk to the billing office, and how to defuse them.

Neil Baum, MD, shares three measurement tools to gauge how pre-visit planning affects call volume, efficiency and productivity.

Buyers judge transferability, risk concentration and what runs without you. Start looking at your practice through their lens years before a deal.

Patients skip doses for all kinds of reasons. Neil Baum, MD, on 10 technologies that keep them on track between visits.

Cross-training, better staff meetings and role-playing can turn individual employees into a team that weathers shortages.

The FTC, California and Utah sued Hims & Hers, alleging the telehealth company misled consumers on privacy and subscriptions.

Two Lego pins one hole off cost two hours. In a practice, small errors cost far more. Neil Baum, MD, on 10 details that matter.

How a phone is answered and when labs are ordered can reshape a practice. Neil Baum, MD, explains the butterfly effect.

The HIPAA Security Rule won't be final until July 2027, but the HIPAA Privacy Rule's final rule is expected in August 2026.

Neil Baum, M.D., on why most clinical alerts are noise and three ways practices can cut through it to focus on what's actionable.

Daniel Tashnek, J.D., breaks down five assumptions that hold remote care programs back, from patient eligibility to staffing and EHR capabilities.

Neil Baum, MD, explains why seeing patients on time is the single best way to boost satisfaction, retention and your practice's reputation.

Rachel V. Rose, J.D., MBA, breaks down a Federal Circuit ruling on penile implants that draws bright lines between trade secrets and patents.

Neil Baum, MD, on why no patient visit is complete until the physician confirms the patient understands the treatment plan.

Neil Baum, M.D., shares three ways to keep patients loyal to your practice, from communication to cost transparency.

Rachel V. Rose, J.D., MBA, on the False Claims Act risk created when a biller assumes who rendered the care on a claim.

Neil Baum, M.D. on why convenience, not just diagnosis, is what keeps patients loyal and coming back to your practice

Neil Baum, M.D., on why AI fluency is now essential for practices and how to build it before competitors pull ahead.

The leap from training to practice trips up new physicians. Neil Baum, M.D., breaks down what to handle before patient No. 1.

Neil Baum, M.D., explains how Tesla's hurricane fix shows why practices should foster creativity and smart risk-taking.

Rachel V. Rose breaks down three June False Claims Act settlements and what they signal for practice compliance programs.

A rubber band is only useful when stretched. The same goes for a medical practice trying to grow past its comfort zone.

The series returns with Lucien Roberts and Bert Wilson on allowables, collection percentages and what a practice actually collects.

Rachel V. Rose, JD, MBA, breaks down the legal risks physicians face when investing in or dispensing from compounding pharmacies.

Neil Baum, M.D., shares three habits from more than 40 years in practice that exceed patient expectations and help reduce physician burnout.

Neil Baum, M.D., walks physicians through how to cleanly leave a practice, from reviewing contracts and notifying patients to securing tail coverage.

Health care veterans resistant to innovation can create barriers to progress, but converting them from adversaries to allies may be the answer.

HHS-OCR settled four ransomware cases for $1.1M all tied to missing annual risk analyses. Are your safeguards up to date?

Neil Baum, M.D., draws on restaurant service principles to help physicians improve patient experience, handle mistakes and build lasting loyalty.

Physicians boost deal outcomes by ranking priorities, setting walk-away lines, listening well, staying calm and negotiating with support.