Operations

Practices of all sizes can benefit from concepts common in other industries.

PAPs, operated by drug manufacturers and other organizations, are a lifesaver to some patients, but they can also be a burden to medical office staff and physicians.

How to identify and manage the worried well

Managing patients from various cultures

Odds are that you have faced a drug-seeking patient. How you respond to them is important.

How to develop a formal document retention policy and what is required

Suggestions for managing patients taking advantage of home lab tests

Efficiency, courtesy, and patient service drive referrals

Ease your schedule with pre- and post-visit planning

Two practices show how simple management can be

How to improve phone flow

One patient's account of what's wrong with healthcare

Every doctor has a "problem patient" war story, but primary-care physician Anne Biedel's will knock your socks off.

How to implement advanced access scheduling

How to make the most of the office space you have -- and how much is enough

Tune in to the need of patients, based on gender

Tips for making waits shorter and visits longer

Understanding the problems that lead to no-shows can go a long way toward improvement

Five specific ways to improve patient satisfaction

By gathering and analyzing some basic statistics, you can improve your practice's overall phone efficiency.

Storage problems, transcription costs of more than $125,000 per year, and the imminent retirement of a workhorse transcriptionist led practice administrator John Bonini to one conclusion.

What happens in your practice when there aren't enough new patients to fill those three

How to control the drug closet

Nan Andrews Amish explains how to thrive by offering patients what they crave