Operations

Is there anything worse than working your tail off, only to be told you aren't doing enough? We examine four widely-used methods to quantify what you do.

Francine Gaillour, MD, on making the most of meetings.

It's time to get your office out of crisis-of-the-day mode so you have time for the kind of long-term planning and creative thinking you need to thrive. Here's how you and your staff can make it happen.

More physicians are finding nonphysician providers - often called physician extenders or midlevels - truly do extend their ability to provide better care and patient access. Just be sure you're clear on how to bill for their services and manage risk.

There is only so much a physician and pharmaceuticals can do in the face of addiction, advertising, and the culture at large.

Registration is an overlooked process at many practices. A welcoming, efficient registration process means happier patients, higher retention, and reduced claims denials.

Measuring patient satisfaction can lead to better care and better pay. Here's how to do it.

Managing the ambiguity of medicine

How to set up a physically safe office

Tips on caring for older patients

Is too much work making you work harder?

Time management tips for medical practice

How to select and use speech recognition software

Many practices struggle with the logistics of call scheduling.

Practices of all sizes can benefit from concepts common in other industries.

PAPs, operated by drug manufacturers and other organizations, are a lifesaver to some patients, but they can also be a burden to medical office staff and physicians.

How to identify and manage the worried well

Managing patients from various cultures

Odds are that you have faced a drug-seeking patient. How you respond to them is important.

How to develop a formal document retention policy and what is required

Suggestions for managing patients taking advantage of home lab tests

Efficiency, courtesy, and patient service drive referrals

Ease your schedule with pre- and post-visit planning

Two practices show how simple management can be