Operations

How to prepare for medical emergencies in your office

One physician's experience with office design

Ways to handle call that make everyone happy

How one oncology practice helps patients handle bad news

Advice on physician-patient communication

Results from a study on improving practice efficiency

How one expert approaches facilty design

What you can and can't do when it comes to collections

New technology offers an alternative to old-fashioned transcription

Online patient scheduling can be more efficient and private than other, older methods

How to better manage phone traffic, and phone staff

Wondering what your practice looks like to the outside world? Consider hiring a mystery patient

How one office comforts and impresses patients with 1950s decor

What happened when eight physicians bought their practice from an IPA

Medicine has a very high incidence of embezzlement. Here's how to protect yourself.

Many practices using telephony applications report that the payoffs can be greater than expected

How to manage e-mail from patients

Group appointments -- 10 to 16 patients meeting at a time -- improve patient access without adding resources

Real-world strategies for reducing patient wait times

One of the best ways to find out how patients feel about the care they receive is to ask them

Insights from a leader in the American Association if Retired Persons on the future of healthcare

The generation that changed the way Americans think about free love and the Volkswagen will soon turn its energies in new directions.

Practices around the U.S. are using advanced-access scheduling with remarkable success