Audrey Mclaughlin, RN

Setting up an in-office lab comes with its fair share of regulations, but the rewards can be great.

Simple procedures can add a substantial amount of weight to per-patient revenue at your medical practice.

This year the most successful practices are still trending in the direction of preventative healthcare rather than a reactive model.

Changing over to the world of EHRs is going to be a part of your future, and in 2015 you will begin being penalized financially for dragging your feet.

E-mail presents challenges in conveying tone and can cause problems if misunderstood. Here are 10 tips to improve your practice's e-mail communications.

The more people you reach, the more patients you have the opportunity to help, and the more people you can serve.

Considering concierge medicine? Make sure your customer service is on point first.

Increasing referral and retention rates doesn’t have to be a huge and complicated equation of numbers.

How to elevate patient care at your medical practice, and potentially gain new patients.

Blogging for your medical practice can help you win over patients, build relationships, and help others.

When posting to social media sites, it’s important to mix things up and have a healthy balance of different types of posts.

In Part 1 of my social media series, an overview of the most popular engines and posting tactics for physicians.

A few tips on evaluating your office manager or department managers.

Physician practices of all sizes and specialties rarely maximize the impact they could have with a website.

When you are letting someone from your staff go, you must exercise caution.

Improve efficiency at your practice with these tips.

You should only be adding exceptional people to your practice. Here’s how to find and hire them.

How do patients see your clinic? You may be surprised!

In order to capture the most revenue, you need to provide the best service and experience for your patient as possible.

How an internal coding audit will help your practice prepare for a real one.

Healthcare consultant Audrey "Christie" McLaughlin provides guidance on standardized remit codes to help calculate your medial practice's denial rate.

More ways to improve your reputation as a great practice manager.

Here are morale-boosting solutions that are cost effective and easy to implement.

A step-by-step guide to performing an employee-satisfaction survey at your practice, plus nine sample questions to ask.

Here, we take a medical approach to recognizing symptoms of dissatisfaction, diagnosing the problem, and prescribing a solution.

These small tweaks will lead to blue skies for you and your staff.

Patients are still complaining about wait times being too long. How does your practice measure up?

Don’t let the bad attitudes linger: Print this list and give it to each person in your office.

There is bound to be, at some point, some negative feedback. The key is to deal with it well, learn from it, and move on.

Here are three ways to spruce up your reception area and make a stellar first impression on new and existing patients.