Audrey Mclaughlin, RN

Help your educated staff to apply what they learn in school to the real-life practice setting.

What kind of leadership qualities do you look for in your office staff? Here are ten that are vital at physician practices.

Keep your staff and patients healthy this season.

How serving unmet patient populations can help you differentiate and market your practice.

If you haven’t made any professional resolutions, consider having your clinic make them for you.

A few of the important practice-management lessons of 2012.

Don’t let your office fall into the trap of poor customer service and losing patients to the “new patient coordinator.”

One of the positives from the state of healthcare reform is the focus on prevention and early detection, which means great opportunity for generating revenue.

Be thankful for every patient that walks in your door, and for a lot of other things, too.

Consider these points when determining the point of collection in your medical practice.

Each call that comes into your office is a chance to build revenue by helping a new or current patient

You may think limiting visit questions will improve patient flow at your medical practice. Well, think again, as the problem is likely your operations.

Timeliness ties together all of our aspects of providing great customer service for patients.

Choosing not to respect your patients may mean that you will be forced to respect their ability to choose another place to manage their health.

Choose to be thankful for every patient that walks through your door, no matter your role at your medical practice.

Every medical practice has them - patients who are persistently late for appointments. Here are four tips to turn the tardy into time conscious.

Here are seven simple things you can do to reduce no-show patients at your medical practice starting today.

Allergy testing is a potential new revenue source for your medical practice to consider in order better serve patients. Here's info on United Allergy Services.

HDL provides physicians the ability to perform comprehensive lab tests for the early detection of several issues while also adding revenue.

Critical Care Assessment can be a simple, revenue-generating tool at your practice to improve patient care.

Struggling to find and implement the right EHR for your practice? Maybe it's time for some help.

Here are eight ways that physicians / providers can directly help improve patient retention rates.

The two most important words for retaining patients at your medical practice are: customer service.

Here are five ideas to attract quality patients that stay around for the long term, but it involves making yourself available to that clientele.

One of the top ways that a family practice clinic, in particular, hemorrhages money is staffing, or more specifically, too large of an entourage.

Here are four good reasons to hire a registered nurse for your primary care practice …maybe even instead of a medical assistant.