P.J. Cloud-Moulds

You might be surprised to find out that you are out of network for many of the new health plans.

When you run up against a problem at your medical practice, reaching out to colleagues across the country is easier than you think.

Life lessons are all around us. When they happen in your practice, do you know how to identify them and apply what you've learned?

Where do you draw the line between good patient service and compromising your medical practice policies? Here's some advice.

It's time to give your medical practice its annual check-up. Here are three areas to focus on to get started.

Religion, politics, sports, patient information, and personal lives are topics best avoided by staff members. Here's why and how it can affect your business.

Stopping consistent denials at your practice is not only possible, but necessary. Take these steps to get your first pass recovery rate above 90 percent.

As a medical practice owner, you should have complete knowledge and understanding of every office role. Here are some quick ideas on how to make that happen.

As 2013 comes to a close, it's time to set forth new goals for your medical practice.

Proactively identifying positive changes to make at your practice will help it stay healthy, efficient, and productive.

Here are some small ways to boost customer service at your practice.

Here's how to tell the difference between a solicitation for business and a legitimate request for information from an established insurance company or vendor.

Exploring a problem or initiative with a new perspective can reveal a better way of accomplishing tasks.

Does your medical practice receive a lot of patient complaints about bills? Here's how to prevent such issues from occurring.

Are patient statements out of control at your medical practice? Here are some tips to clean those up and get paid what you are owed.

Not being paid for workers' compensation claims? Here are a few areas you can look at to make sure your medical practice is in compliance and will be paid.

If not knowing how your practice is doing overall keeps you awake at night, it's time to start monitoring eight simple metrics for measure.

Keeping an eye on medical practice employees can be tricky, so implement transparency, accountability and expectation into their daily work life.

Think it's unreasonable to expect good customer service from your medical practice's billing department? Not only is it reasonable, you should require it.

There's a time and a place for formal, sit-down meetings, but spontaneous brainstorming sessions have their value, too. Here are some advantages of the latter.

When practice leadership vacations, it can be hard on operations. Here's how to prepare your staff and remedy problems quickly.

There are at least four areas to review on a monthly basis to reduce denials at your medical practice.

Here are tips that require your front desk to be accountable for all the money coming in and going out of your office to avoid possible embezzlement.

Here are some tips that will streamline the scheduling process allowing the physician, patient, and front office to perform at an optimal level.

When you have the same patient entered multiple times in your system, chaos will follow. Here's how to reduce duplicates and create a smoother billing process.

Here are some tips to divvying up the billing and front-desk responsibilities in a fair and balanced manner at your medical practice.

Patients often blame your practice when they have a balance due, but it is their responsibility and critical to your business' success. Here's how to bridge the divide.

When you are looking to bring in a new hire to your medical practice, are you comfortable with how you screen? Here is a great addendum to your current process.

When patients are wrongfully denied a claim and your medical practice has done all it can, there is one more place to turn: your state's insurance department.

Here are tips to overcome the misinformation and runaround your medical practice staff often gets when verifying insurance to get closer to an accurate payment.