P.J. Cloud-Moulds

Do you trust insurance companies to pay you properly and according to contract requirements? If so, review your EOBs from your payers, today.

Before you discipline an employee's behavior, take a step back and see the "why" behind it. It could surprise you.

Regardless of your political thoughts, no one knows what, when and how the ACA plans are going to play out. Make sure you're prepared.

Calculating your practice's percent collections a different way can tell a very compelling story of the economic health of your business.

If a new office or location is in the works for your New Year business plan, use these suggestions as a guideline.

Getting your medical practice ready for the challenges the New Year will bring should start now. Here are some areas to review.

Reviewing your software programs, logins, and EHR users can not only save you money, it should be a quarterly requirement in your medical practice.

Blue Cross Blue Shield is jumping ship, here's what you need to know, and how it might affect your practice.

When training your staff becomes more of a burden than a requirement, it's time to take a step back and find new and easier ways to get that job done.

With so many clinical restrictions in healthcare right now, physicians and their medical expertise might just become redundant unless something is done.

Keeping up with the changes in the insurance industry right now is like herding cats. Here's what is on the horizon.

Understanding where breakdown happens within a training program will help you identify where potential problems reside.

When using third-party vendors for certain practice functions, it's always wise to take a close look at their performance.

Good customer service is a hallmark of the successful practice. Don't let third-party vendors give you a black eye.

With the California Insurance Commissioner recommending the DOJ block the Anthem-Cigna merger, it seems that patients are finally being put first.

Patients can understand so little about their health plan that the billing department is automatically blamed when something goes wrong.

Spending a few minutes explaining health insurance benefits to patients prior to the appointment should become a requirement.

When you read reviews on online review sites, you typically read about the physician. But have you ever read how awesome the billing experience was?

By providing employees non-traditional incentives, you open up the door to a much happier and relaxed working environment.

Medical practices must make it a point to periodically review payer websites and make sure that their information is correct.

When you look at your cash inflow each month, are you disappointed? That's why it is so important to identify why your claims are being denied.

Enrolling or revalidating clinical staff in Medicare just became much easier for this billing services provider.

By making a few, very low-cost changes in your practice, your level of customer service will rise quickly in the eyes of your patients.

By having an exact plan of action in place, your company will suffer less from insurance company abuse and mistreatment, and you'll be managing them, instead of them managing you.

When you are wrongfully denied for a single code or entire claim, do you know what to do?

At the beginning of the year, it's always a good idea to review your operating plan and craft a new direction for your practice.

Taking the steps needed to cross-train medical practice staff can pay off in multiple ways. Here are some important reasons to invest in your staff.

When holiday vacations disrupt practice work flow, make sure your staff is cross-trained and well informed.

Training staff to follow payer policies makes sense, but what happens when that negatively affects patient care?

If your staff is complaining that they are overwhelmed and need help, take a minute to evaluate the facts.