Seven ways to improve patient satisfaction
March 25, 2020
The key to patient satisfaction lies in your employees.
Patient grievances about their visits to medical practices can be sorted into three categories that require action by all employees.
Patient Relations
Medical service comes from the H.E.A.R.T.
March 6, 2020
Service pearls to keep your patients coming back.
Tips for addressing negative online reviews
March 5, 2020
Steps prior to considering litigation.
Seven social skills they don’t teach in medical school
February 5, 2020
These “soft skills” can be the hardest to master.
Utilizing patient feedback and reviews
February 5, 2020
Get insight into positive changes you and your practice can make.
Proactive engagement improves medication management
January 20, 2020
Tips for avoiding adverse drug events in elderly and chronically ill populations.
Solving the challenges of communication
January 15, 2020
Impossible to realize, but always worthwhile to strive towards.
Online reviews impacting older patient decisions
January 10, 2020
43% of survey respondents report reviewing online doctor ratings in the past year.
Collecting effectively without undermining patient relationships
January 3, 2020
Could collecting from patients be the modern medical practice’s least favorite administrative task? Based on my experience, I’d say it’s certainly a candidate.
Digital technology and the patient experience
December 23, 2019
The patient experience has become a top concern for practices as it affects physician online ratings, practice reputation, and patient acquisition and retention.
