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Contracts

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Imagine that you're going to your favorite restaurant tonight for their chef's signature dish. Assuming the most likely sequence of events, you will arrive, get seated, place your order, enjoy a great meal, and then depart. There is an implied contract between you and the chef: the chef will prepare a perfect meal, serve it on time, and provide superb service and you will exhibit good manners, pay the bill, and perhaps extol the restaurant to your friends. ...Many aspects of healthcare delivery and business operations can be re-imagined in terms of this metaphor.