Operations

Trust is an essential element of medicine. Trust is also an important consideration when dealing with computers, data, and information.

Here's a five-step way to calculate the cost of your common procedures and decide if lower reimbursement is actually fatal to your medical practice.

Despite training and numerous resources on good customer service, the opposite occurs regularly in medical practices. Here’s my theory why.

Two recent HIPAA violations, and a looming compliance date, mean now is the time to ensure privacy and security policies are in place at your medical practice.

My practice's medical assistant recently went on vacation and it was only in her absence that I realized the true impact she has for me and my patients.

When hiring for your medical practice, you want staff to treat patients as if they were the patient themselves. Here are three traits to look for.

No single provider can tackle the challenges that diabetes presents alone. That's why PAs and a team-based approach to healthcare will play such an important role.

Direct pay is an emerging model of patient care facing skepticism from many practicing physicians. Here's where I think it stacks up against concierge care.

As a physician, you likely enjoy science and discovery. So put that interest to use to make additional income for you and your practice.

Effective patient visit scheduling is obviously not as easy as it seems. Here's how to ensure your practice makes smart scheduling decisions.

Vendor relationship management, done with purpose and thoughtfulness, can benefit any medical practice - large or small.

Plainly put, the "data" in an EHR, especially the coded values, are not and cannot be informative in the way a narrative record can.

When you have two dynamic sets of employees at your practice who struggle to get along, what do you do? Here are tips to identify the problems and resolve them quickly.

Corporate customer service techniques tailored for use in physicians' offices can increase your patient base, revenue stream, and good reputation.

The AMA is discussing a resolution to severely limit scope of care by physician assistants. It's a solution in search of a problem and comes at a bad time.

Physicians need to realize the benefits of Medicare Annual Wellness Visits and put a plan for the service in place to benefit their patients and their practice.

Know what your idea of perfection is and keep your practice moving toward it. Just don't let it be the enemy of real, achievable improvements.

What's the legal responsibility of healthcare professionals unable to officially make clinical decisions, when the person who can make the decision refuses?

Interoperability is the healthcare buzzword of the moment, but let's look at the word, what it means, and what we are truly trying to achieve in health IT.

Here is why my pediatric practice requires 100 percent vaccination for patients and does not accept alternative schedules from parents.

The unexpected can happen at your medical practice. But you can take proactive steps to get you and your team ready. Here's how.

The Medicare Annual Wellness Visit is one of the best ways to capture real-time clinical data and thus, assist at-risk health populations.

Bar coding is an easy, inexpensive, and reliable way to increase productivity and streamline data entry. Here’s how to use it.

From dropping Medicare to open access slots for patients, I've received a lot of suggestions on how to help my medical practice. Here's what I think.