Operations

Sometimes getting help from a management coach is what your practice needs to improve performance. Here's what coaches can do and how to choose the right one.

Medical practices are like any service-based profession, so there are bound to be unhappy, uneducated, or just plain strange customers.

Here are some tips to divvying up the billing and front-desk responsibilities in a fair and balanced manner at your medical practice.

Patient-Centered Medical Homes are good for healthcare, but medical practices should also be realistic about the model, if it is truly a good fit, and its results.

The insurer's recent settlement with HHS should be a reminder to physicians that a lack of HIPAA safeguards can result in serious issues for their practice.

Medical office staff is particularly prone to learned helplessness. Here's why.

Patients often blame your practice when they have a balance due, but it is their responsibility and critical to your business' success. Here's how to bridge the divide.

Health reform will bring more transparency to the physician-pharma rep relationship. Here's how your practice can comply and still maintain business as usual.

The three most important questions to ask before sending paper records to to centralized scanning.

Patients who show up late, or not at all, can cause major problems at your medical practice. Here's how to address the issue and prevent future instances.

When you are looking to bring in a new hire to your medical practice, are you comfortable with how you screen? Here is a great addendum to your current process.

There will be personality clashes or arguments between members of your medical practice staff. Here are some tips to reach a resolution and reinstate teamwork.

Here are four top barriers physicians face when considering the Medicare Annual Wellness Visit for their patients and how to overcome them for better outcomes.

Collaborations between physicians and other healthcare entities can be beneficial …but they can also violate federal and state antitrust laws.

Here are three types of rework practices encounter, and how practices can mitigate them.

A smart administrator knows that taking the pulse of her practice is vital to heading off bad attitudes and cranky docs.

Trust is an essential element of medicine. Trust is also an important consideration when dealing with computers, data, and information.

Here's a five-step way to calculate the cost of your common procedures and decide if lower reimbursement is actually fatal to your medical practice.

Despite training and numerous resources on good customer service, the opposite occurs regularly in medical practices. Here’s my theory why.

Two recent HIPAA violations, and a looming compliance date, mean now is the time to ensure privacy and security policies are in place at your medical practice.

My practice's medical assistant recently went on vacation and it was only in her absence that I realized the true impact she has for me and my patients.

When hiring for your medical practice, you want staff to treat patients as if they were the patient themselves. Here are three traits to look for.

No single provider can tackle the challenges that diabetes presents alone. That's why PAs and a team-based approach to healthcare will play such an important role.

Direct pay is an emerging model of patient care facing skepticism from many practicing physicians. Here's where I think it stacks up against concierge care.