Performance

Medical practice staff members who meet and exceed your expectations, consistent with the goals and priorities of the practice, are well within your reach.

Warner Thomas, CEO of Louisiana-based Ochsner Health System, compares healthcare to the airline industry in his keynote speech at HIMSS13 in New Orleans.

Decisions made during the design of medical office spaces have long-term consequences. Make sure you’re allocating enough time and attention to the process.

An effective shadow coaching program can boost patient satisfaction scores. Here’s how to do it right.

Repetitive mistakes made by medical practice staff members are often not their fault.

Value-based physician compensation incentives are gaining momentum, but aren’t going away any time soon.

Any task that consistently takes widely divergent amounts of time to perform is out of control and a sign that something is wrong at your practice.

The top 10 dos and don’ts for new medical practice staff.

Ensure shifting between tasks at your medical practice does not harm accuracy or productivity

Here are some easy ways to inspire your staff to excel.

A recap of this year’s most popular blogs and some of the key lessons that can be learned from each.

It's the end of the year, and bonuses are likely to get doled out at your medical practice. But don't forget to acknowledge staff year-round.

The blogs that garnered the most attention among our physician readers in 2012, and some of the lessons learned from each.

A healthy organization is crucial to success, but many practices are plagued by dysfunction.

Choosing not to respect your patients may mean that you will be forced to respect their ability to choose another place to manage their health.

Here's how physicians can get eyes into their practices' operations - and fix what's broken.

Medical practices have traditionally focused on patient care, leaving the business end to administrators. Now, as health reform advances, practice models are rapidly changing. Here's how to embrace the changes.

Holiday bonuses are great, but they are often expected each year. Here's an alternative to consider, linking bonus pay to performance criteria.

Want to take the pulse of your medical practice's finances? Try this easy-to-use tool to conduct a fiscal check-up on your office.

Medical practice performance benchmarks without context are useless, and relying simply upon reported measures is ill advised.

Looking for ways to praise your hard-working staff, without breaking the bank? Here's how to motivate your office to achieve the common goal of boosting patient satisfaction.

The best performing practices in the country tend to have more staff than practices doing less well. Why? More support staff means physicians can focus on seeing patients -- and bringing in money. Find out how your staff per physician ratio compares to national benchmarks.

Not enough hours in the day? Small changes can have a big impact on your practice efficiency - and your life.

Here's how to work with your physicians to deliver the best possible outcome for your practice, yourself, and your boss.

Creating well-written job descriptions for all of your practice's positions is a must-do for your practice.