Training

There's no way your practice can run on time, all the time. But there are some ways to ease patient frustrations when you do run behind schedule.

As a medical practice owner, you should have complete knowledge and understanding of every office role. Here are some quick ideas on how to make that happen.

Training, testing, and ongoing review and maintenance are parts of an action plan your medical practice should have for the ICD-10 transition.

Clinical documentation must be improved to meet the more rigorous ICD-10 specificity requirements. Prepare physicians with an ICD-10 readiness assessment.

Here are some small ways to boost customer service at your practice.

An internal systems assessment, developing a budget, and looking at documentation are key elements to prepare for the ICD-10 transition.

Here's how to tell the difference between a solicitation for business and a legitimate request for information from an established insurance company or vendor.

Learning how to use the new ICD-10 codes prior to implementation will be just as important as learning the new codes.

The best advice for practices struggling with patient collections is to have a plan, make sure everyone knows the plan, and then follow the plan.

As patients shoulder more of their healthcare costs, practices must step up patient payment collections efforts. Here are some tips.

Improving patient satisfaction does not need to be a huge undertaking. Just understand what patients appreciate and follow through.

Don't let health insurance changes in 2014 harm your bottom line. Here are three action items to consider.

Betty Hovey of AAPC explains the looming medical coding transition to ICD-10 and how to prepare your medical practice.

Providing quality patient care is a prime contributor to physician satisfaction, while negative factors associated with EHRs increased physician frustration.

Here are five best practices for selecting, managing, and supervising your medical practice staff and improving their communication skills

How medical practices can create a compliance program and some of the specific areas it should address.

Great documentation at your medical practice will boost revenue. Is your practice doing all it can to ensure physicians are documenting correctly?

Is your medical practice staff doing all it can to reduce the likelihood of a malpractice lawsuit? Here are some tips.

Meryl Luallin, a partner at consulting firm SullivanLuallin Group, shares how practices can easily boost their patient satisfaction scores.

Michael O'Connell of Marymount Hospital in Ohio discusses key steps your medical practice can take to ensure a safe environment for patients and staff.

With ICD-10 only a year away, your medical practice needs to build ICD-10 into its compliance plans for 2014 and beyond.

Keeping an eye on medical practice employees can be tricky, so implement transparency, accountability and expectation into their daily work life.

When practice leadership vacations, it can be hard on operations. Here's how to prepare your staff and remedy problems quickly.

Learn what you need to focus on now to adequately prepare for the ICD-10 transition.

Medical office staff is particularly prone to learned helplessness. Here's why.