News

For many practices, intake still relies on patients completing forms on arrival. Moving it earlier with digital tools can reduce delays, improve accuracy and lighten front-desk workload.

Neil Baum, M.D., draws on restaurant service principles to help physicians improve patient experience, handle mistakes and build lasting loyalty.

As AI, cybersecurity threats and ambient documentation reshape clinical practice, legal experts warn liability is evolving faster than regulation.

Physicians boost deal outcomes by ranking priorities, setting walk-away lines, listening well, staying calm and negotiating with support.

GeoVax CEO David Dodd says the U.S. vaccine system isn't broken, but it badly needs better communication, clearer processes and more listening.

After-hours coverage is not the same as reliable access — and the gap between the two is showing up in ED utilization, physician burnout and patient outcomes.

A dying friend's perspective shift shows how gratitude and the lost art of the handwritten note can transform your practice and prevent burnout.

As high-deductible plans shift more costs to patients, practices need stronger front-desk collection workflows before balances become write-offs.

Erica Rowe Urquhart, M.D., Ph.D., MBA, joins Melissa Lucarelli, M.D., FAAFP, for a candid talk about what's working against physicians and patients.

AI scribes get the headlines, but the highest-yield documentation fixes are workflow changes practices can make without a new vendor contract.

How one medical group used AI scribing to redeploy scribes into a revenue-generating chronic care management program.

Reps. Miller-Meeks, M.D., and Conaway Jr., M.D., introduce legislation to reform the Medicare Physician Payment System.

Auto-renewal clauses, stale fee schedules and unread terms quietly erode revenue; these eight questions surface what to fix before renewal.

A long-awaited HIPAA Security Rule update could arrive this month, and medical practices should start preparing now.

Arrow founder and CEO Roshan Patel explains why health care payment processing is a mess, and what practices can actually do about it.

As AI takes on a larger role in clinical decision-making, the diagnostic coding system underpinning health care data may be too imprecise to keep patients safe.

A real-world ChatGPT mix-up illustrates why physicians must verify AI-generated responses before trusting them in clinical or patient-facing settings.

What covered entities need to know about valid authorizations, common defects and protecting patient privacy.

Four experts unpack a landmark report showing investment in primary care is the most powerful cost-reduction strategy the U.S. isn't using.

How the widespread adoption of electronic medical records quietly transformed the way primary care physicians code office visits, and their bottom lines.

Neil Baum, M.D., makes the case for why AI will never replace the human connection at the core of patient care.

Before you sign on the dotted line, these nine questions can protect your income, your patients and your career.

These seven scheduling fixes can help practices recover lost revenue and keep patient flow moving.

Two years after a historic health care cyberattack exposed dangerous single-point failures in claims routing, the industry has largely rebuilt the same vulnerable structure.

State law is moving fast — here's what physicians need to know before signing or renegotiating a contract.

Bipartisan legislation targeting Medicare Advantage prior authorization has rare supermajority support.

The tools to catch heart failure early exist — now it's time to put them to work.

Kem Tolliver breaks down how to build a strategic revenue cycle work plan, control payer friction and stop hidden leaks draining cash flow.