Front Desk

When you have the same patient entered multiple times in your system, chaos will follow. Here's how to reduce duplicates and create a smoother billing process.

Here are some tips to divvying up the billing and front-desk responsibilities in a fair and balanced manner at your medical practice.

There will be personality clashes or arguments between members of your medical practice staff. Here are some tips to reach a resolution and reinstate teamwork.

Despite training and numerous resources on good customer service, the opposite occurs regularly in medical practices. Here’s my theory why.

What are the top five codes that are likely to lead to unexpected denials at your medical practice? Let Adam Atwood of RemitDATA tell you in this audio slideshow.

Here are tips to overcome the misinformation and runaround your medical practice staff often gets when verifying insurance to get closer to an accurate payment.

When hiring for your medical practice, you want staff to treat patients as if they were the patient themselves. Here are three traits to look for.

Here are the five best payers for medical practice claims in the U.S., according to athenahealth's 2013 PayerView rankings.

Here are the rankings of the best Blues in the U.S. for medical practice claims, according to athenahealth's 2013 PayerView data.

Here are the eight best major payers for medical practice claims, according to athenahealth's 2013 PayerView rankings.

Here are the best Medicaid payers for medical practice claims, according to athenahealth's 2013 PayerView rankings.

Here are the best Medicare payers for medical practice claims, according to athenahealth's 2013 PayerView rankings.

Here are the rankings of the best payers in the Midwestern U.S. for medical practice claims, according to athenahealth's 2013 PayerView data.

Here are the rankings of the best payers in the northeast U.S. for medical practice claims, according to athenahealth's 2013 PayerView data.

Here are the rankings of the best payers in the southern U.S. for medical practice claims, according to athenahealth's 2013 PayerView data.

Here are the rankings of the best payers in the western U.S. for medical practice claims, according to athenahealth's 2013 PayerView data.

Here are the five worst payers for medical practice claims, according to athenahealth's 2013 PayerView rankings.

Our 2013 PayerView data, compiled by athenahealth, suggests difficult times ahead. Here are some steps to increase payer performance at your practice.

With the following tips, it's not only possible, but quite probable in the near future, you can eliminate your accounts receivable in the 120+ day category.

Routine customer service training should occur at your medical practice. Here's how to make a training plan and check in on what staff are taught.

Corporate customer service techniques tailored for use in physicians' offices can increase your patient base, revenue stream, and good reputation.

You can't order a coffee today and pay tomorrow, so don't let patients leave your medical practice without some kind of payment arrangement.

Your practice may be making these common customer service mistakes that create big dents in patient satisfaction.

Find out why patients are canceling their appointments, and then use that information give them more information and get them back into your medical practice.

Here's an Excel-based tool to help you better understand how long it is taking for claims to be paid at your medical practice.