Front Desk

We’re all willing to sacrifice one principle for another. As a practice leader, you must develop a framework to choose between competing values.

While there is no playbook for crisis management, here are three tips that will get you started if you are dealing with a situation in your practice.

Building the best support staff for a medical practice is no easy feat. Here are 10 questions to ask to find the right employees for long-term success.

Medicare has amped up its efforts to collect debts related to alleged billing/coding errors, which is hurting providers in the pocket.

Once practices have reports on their financial data, they should know what to look for and when to suspect underlying problems.

To achieve revenue growth goals, practices should look at these five key areas and see where they currently stand.

Take a quiz on CPT codes, denials, CARCs, and other medical claims information, using data from the first quarter of 2015 provided by RemitDATA.

Here are nine good reasons to receive all in-network payer remittances via the Automated Clearing House system.

What is a payroll leap year and does it apply to you? Learn the critical details of this payroll topic and what you need to do to comply for your practice.

Here are four tips to heed if you don’t want a personal incident to damage your practice’s reputation.

Here’s one unique perspective on why in today’s healthcare environment, it’s not easy to reconcile the clinical and business sides of medicine.

Patients and payers are your two main practice revenue sources. Here's how to collect more for the work you do every day.

Effective communication is essential for delivering quality patient care and establishing a good relationship. Here are eight tips to help.

Well-trained, happy employees help the revenue cycle run smoothly. Here are some tips to ensure happiness happens.

Experts weigh in on how effective teamwork can boost the bottom line. Here are five tips to developing a winning strategy.

Incomplete or inaccurate patient information can set the stage for a claim denial before a visit. Avoid these mistakes at the front desk.

Lack of feedback from back to front office on coding issues perpetuates a cycle of denials. Here are five tips to help get claims paid the first time.

Sometimes, practices need to get a little creative when it comes to getting the daily work of seeing patients and running a business completed.

Practices face big cash-flow problems as patients shoulder more of their healthcare costs. Here's how to step up patient payment collections.

Need to accommodate more patients and exam rooms in your medical practice? Consider eliminating the reception area.

Revenue cycle management can be the key to boosting the financial performance of small medical practices. Here's how.

One way to ensure patients understand your payment requirements is to ask them to sign a payment policy. Here's a sample policy to consider adapting for your practice.

Each year, athenahealth ranks payers on how easy they are to work with providers. Here are the company's top 5 for categories including Blues, and regional.

In the first 10 seconds to 30 seconds of a patient's visit, you can make a big difference in their satisfaction with your medical practice.

Religion, politics, sports, patient information, and personal lives are topics best avoided by staff members. Here's why and how it can affect your business.