Front Desk

It is vital that practices have systematic ways to address patient collections; the following strategies can help your practice collect all that it is due.

You've purchased the technology needed to keep tabs on your practice's operations. Now make sure you're looking at the right reports.

Creating well-written job descriptions for all of your practice's positions is a must-do for your practice.

Finding the best folks to contribute to your team isn't an easy task. Here's how to figure out what, and ultimately who, you need.

Poor layout and cramped quarters can decrease efficiency and patient well-being - here are some simple, low-cost solutions.

Claims denials can hurt practice revenue, so stay on top of your billing process to collect every penny you've earned.

Patients say they want their doctors’ offices to be tech-savvy. They want to communicate with you and your staff, use patient portals and smartphone applications. But there’s a difference between wanting a digital future and actually knowing how to get there. Here’s how to get your patients and staff on board.

Use technology to free your staff and patients from non-urgent phone calls

A pleasant office décor is easier to achieve than you think.

The one thing that can never be replaced by sophisticated equipment is the level of courtesy that is extended to patients, colleagues, and staff.

Looking for the keys to job satisfaction for your employees? Look no further than autonomy, action, and assessment.

Medical practices are often fraught with poor policies and time sucks that undermine staff performance. Here's what to look for - and what to do about it.

Tight staffing and lower reimbursement have made patient volume - and effective patient flow - an imperative. You'll need to be innovative to squeeze more patients into your doctors' day.

To stay safe and weed out the billing and collections problems stifling your practice's revenue stream, our experts recommend a "bottom-to-top" assessment of your entire billing operation.

Is staff mediocrity costing you money? Here's how to fix it.

It isn't easy for practices to become accredited as a patient centered medical home. To help you assess your readiness and make the transition, here are a few guidelines to get you started.

Medical practices have been slow to embrace the "customer comes first" mentality that defines corporate America - an operational oversight they can no longer ignore.

The toughest payers to collect from are your own patients. Don't despair, there are things you can do to get paid.

Expert Greg Mertz offers tips on how to navigate the process of EHR implementation through needs analysis, vendor selection, and training.

Maintaining a Web site is an important part of marketing your practice. Be assured that patients will judge your practice, in part, by the quality of your Web site. Don't be caught lacking.

Large numbers of Americans have been cutting back deeply on needed and preventive care. Now is the time to plot a survival strategy with fewer patients who spend more frugally.

Charitable efforts in your office

If you’re confused about the federal incentives to buy an EHR and what meaningful use means, you're not alone. We have the answers in our 2010 Technology Survey.

Here’s how to skip the drama and hire right the next time at your medical practice.

Make sure you know everything you need to know.