Front Desk

Poor layout and cramped quarters can decrease efficiency and patient well-being - here are some simple, low-cost solutions.

Claims denials can hurt practice revenue, so stay on top of your billing process to collect every penny you've earned.

Patients say they want their doctors’ offices to be tech-savvy. They want to communicate with you and your staff, use patient portals and smartphone applications. But there’s a difference between wanting a digital future and actually knowing how to get there. Here’s how to get your patients and staff on board.

Use technology to free your staff and patients from non-urgent phone calls

A pleasant office décor is easier to achieve than you think.

The one thing that can never be replaced by sophisticated equipment is the level of courtesy that is extended to patients, colleagues, and staff.

Looking for the keys to job satisfaction for your employees? Look no further than autonomy, action, and assessment.

Medical practices are often fraught with poor policies and time sucks that undermine staff performance. Here's what to look for - and what to do about it.

Tight staffing and lower reimbursement have made patient volume - and effective patient flow - an imperative. You'll need to be innovative to squeeze more patients into your doctors' day.

To stay safe and weed out the billing and collections problems stifling your practice's revenue stream, our experts recommend a "bottom-to-top" assessment of your entire billing operation.

Is staff mediocrity costing you money? Here's how to fix it.

It isn't easy for practices to become accredited as a patient centered medical home. To help you assess your readiness and make the transition, here are a few guidelines to get you started.

Medical practices have been slow to embrace the "customer comes first" mentality that defines corporate America - an operational oversight they can no longer ignore.

The toughest payers to collect from are your own patients. Don't despair, there are things you can do to get paid.

Expert Greg Mertz offers tips on how to navigate the process of EHR implementation through needs analysis, vendor selection, and training.

Maintaining a Web site is an important part of marketing your practice. Be assured that patients will judge your practice, in part, by the quality of your Web site. Don't be caught lacking.

Large numbers of Americans have been cutting back deeply on needed and preventive care. Now is the time to plot a survival strategy with fewer patients who spend more frugally.

Charitable efforts in your office

If you’re confused about the federal incentives to buy an EHR and what meaningful use means, you're not alone. We have the answers in our 2010 Technology Survey.

Here’s how to skip the drama and hire right the next time at your medical practice.

Make sure you know everything you need to know.

Placing a sign-in sheet on the reception desk makes the reception process less friendly. Instead, try asking patients to fill out this slip -- and do the necessary paperwork immediately.

Get the message right the first time. Use this form to make sure all the information is covered.

Use this sample template for guidelines on documenting patient visits in general. Provided by Hill & Associates.

Indiscriminate tongue wagging around the office can affect everything from staff morale to patient care. Here’s how to stop loose lips and protect patient privacy, care, and trust.