Front Desk

The top 10 dos and don’ts for new medical practice staff.

Ensure shifting between tasks at your medical practice does not harm accuracy or productivity

As patient satisfaction plays a growing role in physician reimbursement, make improving it a New Year’s resolution at your practice.

If you aren't asking your patients about insurance changes when they make an appointment at your medical practice, you are already losing money.

Is your medical practice staff taking the few minutes to verify patient benefits? If not, it could cost you thousands of dollars and an aged out A/R.

How many of your patients only have Medicare and not secondary or supplemental insurance? More than you'd think. Here's how to help them manage their account.

Day-to-day operations at your practice can easily get derailed. Here's how to keep staff on track despite possible disruptions.

The government doesn't mind evaluating you through its EHR incentive plan. But as it moves past the two-year mark, it's time for us to evaluate the program's progress in getting physicians like you to adopt and use (meaningfully, of course) technology.

CMS is stepping up efforts to ferret out fraud through its new Center for Program Integrity. Here's what your practice can do to stay below its radar.

Which tech tools are must-haves? And how much are practices paying for all those tech goodies? Our annual survey of more than 1,300 practices has the answers.

Every single day, an estimated 10,000 people in this country are turning 65. If you haven't made your practice senior-friendly, now is the time.

Simple strategies to help your patients manage their medications.

Retail, or minute clinics are seen by some primary-care practices as the competition, but they also have some great patient relations ideas your office can duplicate.

Here's a simple form to download and use at your medical practice to set up a payment plan with patients.

Fix the rift between front- and back-office staff with these strategies.

Before you decide to terminate a difficult patient - give him the benefit of the doubt and try these techniques to mend the breac

Here are three ways to stop 'lost' copayments and deductibles at the time of service at your medical practice.

Clear guidelines on practice reporting structures will empower employees to work more effectively.

Strategic staffing: Get your pieces in the right places

Your front-desk staff is underappreciated but crucial to your success. Arm them with these high-tech helpers to get their jobs done right without burning out.

Reducing patient cycle time and improving patient satisfaction can both be accomplished if you improve your practice's communication channels.

Want the right way for your staff to get patient data during scheduling and visits? Here's a handy guide to print and post at your practice.

Not enough hours in the day? Small changes can have a big impact on your practice efficiency - and your life.